Lo msebenzi uphelelwe. Closing date yawo ibi nge 16 ka May 2022.

Reception Manager

Netcare - Blaauwberg, Cape Town, Western Cape

Full-Time | Reception

Closing date yi 16 ka May 2022

Netcare Reception Manager Blaauwberg, Cape Town


  • The Reception Manager is responsible for the overall management of the reception area, reception staff and
  • credit control.
  • The Incumbent will also be responsible for admissions and discharge of patients in a professional, friendly and timeous manner as well as creating and maintaining goodwill with doctors and liaison with nursing staff regarding bed bookings.


  • Grade 12 or equivalent NQF Level 4 Qualification
  • Qualification in Administration (preferable)
  • 5 Years’ experience in a Reception
  • Private Hospital Experience will be advantageous

Skills & Competencies

  • Computer Literate
  • Working Knowledge of SAP ISH


  • Ensure employees admit patients in a professional, orderly manner
  • Ensure employees collect deposits and surcharges where applicable
  • Checking admission forms to ensure that they are correct
  • Liaise with doctors regarding Theatre List and diagnosis
  • Liaise with nursing employees regarding bed bookings
  • Ensure employees discharge patients in a professional, orderly manner
  • Ensure employees collect outstanding monies due by private patients
  • Ensure correct procedures are followed on the SAP system
  • Implementation, monitoring and maintenance of all reception systems and controls
  • Compliance with Group Policy and Procedures
  • Kronos time keeping system checked weekly/monthly
  • To ensure a smooth work flow in reception at all times
  • Liaise with Hospital Management regarding “special” written arrangements
  • Telephonic enquiries and queries
  • Ordering stationery
  • Ensure compliance with all audit requirements relating to the admit-to-receipt processes and complete the monthly Control Self-Assessment (CSA)
  • Liaise with the Regional Patient Administration Manager on Key Performance Indicators
  • Perform daily banking and ensure accuracy of receipting and daily banking reconciliations
  • Overall management of the Reception Team and performance thereof
  • Implement strategic plans, objectives and budgets through effective recruiting, training, motivation & evaluation of staff
  • Develop high performers
  • Manage and assess employee performance
  • Assign decision making authority and task responsibility appropriately in order to maximise organisation and employee effectiveness
  • Facilitate effective change & conflict management
  • Assume responsibility for own personal and professional development
  • Keep up to date with Netcare’s evolving policies and procedures
  • Perform any reasonable task as instructed by the immediate supervisor

Additional Information

  • Interested candidates who meet the above criteria are requested to e-mail a detailed CV.
  • Netcare is an equal opportunity employer.
  • The Company's approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.
  • Please note that reference checks for internal applicants will be conducted with the current and past Netcare direct line managers of the applicant and the relevant Netcare HR Managers. Employees are therefore encouraged to discuss internal job applications with their direct line manager to ensure that the line manager is aware of the application.
  • In the event of a candidate having any disability that may impair the individual’s ability to perform the job function, the candidate must kindly inform the employer so that an assessment for reasonable accommodation can be made.
  • By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent.
  • If your application is not successful, we retain your CV and other information provided for a period of 6 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner.

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Lo msebenzi uphelelwe. Closing date yawo ibi nge 16 ka May 2022.

Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 11 ka May 2022