Lo msebenzi uphelelwe. Closing date yawo ibi nge 25th ka June 2022.

Agent: Customer Service | Europcar

Motus Group - Cape Town International Airport, Western Cape

Full-Time | Customer Service

Closing date yi 25th ka June 2022

Purpose

  • The purpose of the position is to support the achievement of the branch’s targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures.

Requirements

  • NQF level 4 (Matric or equivalent)
  • Minimum of 1 year's front office/ customer service experience.
  • Code 8 driver’s license – must have at least 1 years driving experience.
  • Computer literate
  • Bilingual or multilingual would be an advantage.

Skills & Competencies

  • Communication skills in English (verbal and written)
  • Excellent interpersonal skills, articulate and well-spoken.
  • Customer focus and the ability to demonstrate initiative.
  • Excellent telephone and face-to-face customer relations and counter selling skills.
  • Good administrative skills
  • Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
  • Achieve high levels of accuracy and attention to detail.
  • A team player that is effective in working with people of different cultures and backgrounds.
  • Committed
  • Professional is all aspects of conduct, grooming (neat and presentable).
  • Highly resilient in the face of adversity, long hours, customer conflict etc.
  • Energetic, self-motivated
  • Flexible – over peak periods, things can change minute by minute. You pick up your bag to leave at the end of a shift, there’s a crisis and you need to delay leaving so you can jump in and help.
  • Driven for both individual and team goal achievement.
  • Trustworthy, highly responsible, honesty and integrity in all business dealings.

Responsibilities

  • Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
  • Making, amending, cancelling and monitoring reservations as required.
  • Provide excellent customer service, effectively assisting with customer queries.
  • Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
  • Responsible for the security and quality control of vehicles and other company property.
  • Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
  • Adherence to good housekeeping and general cleanliness standards for branch environment.
  • Other duties on request.

Additional Information

  • We are committed to Employment Equity when recruiting internally and externally.
  • It is company policy to promote from within wherever possible.
  • Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.

Lo msebenzi uphelelwe. Closing date yawo ibi nge 25th ka June 2022.

Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 21 ka June 2022