Senior Telecom Operator Ref No: 3/2/1/2022/347

Department of Agriculture, Land Reform and Rural Development - Cape Town, Western Cape

Full-Time | Government

Closing date yi 1st ka July 2022

Purpose

  • Re-advertisement, applicants who applied previously are encouraged to reapply.
  • African, Indian and White males and Indian and White females and Persons with disabilities are encouraged to apply.

Requirements

  • Applicants must be in possession of a Grade 12 Certificate.
  • 1-year relevant working experience within the switchboard environment.

Skills & Competencies

  • Knowledge of Microsoft package.
  • Telephone etiquette skills.
  • Computer literacy.
  • Customer care skills.
  • Good communication skills.
  • Interpersonal skills.
  • Switchboard operation skills.
  • Ability to communicate well with people at different levels and different backgrounds.
  • Ability to learn the Department’s service delivery components.
  • Ability to take initiatives and work independently.
  • Ability to organise and prioritise work

Responsibilities

  • Render telephone services.
  • Keep and maintain incoming and outgoing calls register of the component.
  • Screen and forward incoming calls.
  • Receive and record telephone messages.
  • Develop and maintain a database of contact numbers for all officials.
  • Provide information to clients and address all general enquiries.
  • Render customer services.
  • Ensure that customers are referred promptly and correctly.
  • Ensure that customers are attended to at all times.
  • Supply basic information to customers regarding the Department’s services when required.
  • Manage switchboard services.
  • Operate switchboard by answering incoming and outgoing calls at all times.
  • Keep database of other important contact numbers on an on-going basis.
  • Report fault on the telephone system and report to supervisor and service provider when needed.
  • Identify and inspect default and defective equipment.
  • Utilise the telephone management system to monitor telephone cost on an ongoing basis.
  • Ensure that switchboard and all telephone lines are in good working condition at all times.
  • Administer telephone accounts.
  • Complete telephone register and submit to the supervisor.
  • Implement barring and other facilities.
  • Update internal telephone directory when required.
  • Distribute internal telephone directory to internal user’s when required.
  • Print telephone cost reports for each extension monthly.
  • Allocate and monitor pin codes.

Additional Information

  • DALRRD requests applicants to apply by submitting applications on the most recent Z83 form obtainable from any Public Service Department or on the DPSA web site link: https://www.dpsa.gov.za/newsroom/psvc/ and a comprehensive CV (with detailed previous experience). Failure to do so will result in your application being disqualify.
  • Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following communication from Human Resources.
  • Foreign qualifications must be accompanied by an evaluation report issued by SAQA.
  • It is the applicant’s responsibility to have all foreign qualifications evaluated by SAQA and to provide proof of such evaluation.
  • Please ensure that you submit your application before the closing date as no late applications will be considered.
  • If you apply for more than 1 post, submit separate applications for each post that you apply for.
  • Due to the large number of applications we envisage to receive, applications will not be acknowledged.
  • Should you not be contacted within 3 months of the closing date of the advertisement, please consider your application to be unsuccessful.
  • Important: DALRRD is an equal opportunity and affirmative action employer.
  • It is our intention to promote representivity in DALRRD through the filling of posts.
  • The Department reserves the right not to fill a position. Shortlisted candidates will be required to be available for assessments and interviews at a date and time as determined by the Department.
  • All shortlisted candidates will be subjected to personnel suitability checks.
  • The successful candidate will be subjected to undergo security vetting.
  • DALRRD will conduct reference checks which may include social media profiles of the shortlisted candidates.
  • Applicants must declare any pending criminal, disciplinary or any other allegations or investigations against them.
  • Should this be uncovered during / after the interview took place, the application will not be considered and in the unlikely event that the person has been appointed such appointment will be terminated.
  • The successful candidate will be appointed subject to positive results of the security clearance process.
  • The successful candidate will be required to enter into an employment contract and sign a performance agreement with the Department.

Ref No

  • 3/2/1/2022/347

Salary

  • R211 713 per annum (Level 06)

Enquiries

  • Mr S Zwane Tel No: (021) 409 0605

Application Form

Download Full Vacancy

Application Address:
  • Applications can be submitted by post to: Private Bag X10, Mowbray 7710
  • Hand delivered at: 14 Long Street, 1st Floor, Cape Town, 8001.
Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 20 ka June 2022