Receptionist

AECI - Somerset West, Cape Town, Western Cape

Full-Time | Reception

Closing date yi 24th ka May 2022

AECI Receptionist Somerset West, Cape Town

Purpose

  • Pillar: AECI Plant Health

Requirements

  • Minimum education required: Grade 12
  • Certificate or diploma in telephone etiquette advantageous.
  • Minimum 1-2 years’ experience as a front-line Receptionist with proven efficiency in operating a multi-line switchboard including relevant front desk/general administrative experience.

Skills & Competencies

  • Well presented with a positive attitude whether over the phone or in person
  • Must be professional, service orientated, open-minded, friendly, careful and diligent, empathetic and patient and always be in control of emotions and actions.
  • Possess the ability to capably deal with customers and queries in a courteous and professional manner.
  • Must be able to operate a switchboard effectively and efficiently using professional telephone etiquette.
  • Possess good communication (verbal and written), planning, organising, presentation, multi-tasking, problem solving, time management, critical thinking, decision making and inter-personal skills.
  • Ability to work independently as well as within a team, use initiative, discretion, tact, patience and courtesy and know the importance of being confidential and discreet with company information.
  • Must be bilingual in English and Afrikaans due to the nature of the company’s customer base.
  • Knowledge of SHEQ Management Systems requirements/standards advantageous.
  • Must have proficient computer skills in MS Office (Excel/Word/PowerPoint).
  • Knowledge of Syspro/SAP is a prerequisite
  • Must be structured and able to prioritise duties and be able to work under pressure.
  • Ability to analyse situations accurately and exercise good judgement in taking effective action.
  • Ability to maintain co-operative working relationships with clients, Management and all employees.
  • Must be able to operate in a multi-disciplinary environment and be customer service orientated.

Responsibilities

  • Greet walk-in clients and visitors by greeting and welcoming them, determine the nature and purpose of their visit and ensure that they are comfortable whilst they wait for their scheduled appointment.
  • Notify company personnel of the visitor’s arrival.
  • Where requested to do so direct or escort visitors appropriately to specific destinations.
  • Operate the switchboard for Biocult by answering the telephone professionally, screening or forwarding calls, providing information and taking messages or scheduling appointments.
  • To book, maintain and manage boardroom facilities for Biocult.
  • Assist with the ordering of food and refreshments for meetings upon request.
  • File and maintain records.
  • Collect, sort, distribute, prepare mail, messages and courier deliveries both locally and internationally.
  • To assist with ad hoc duties for which the incumbent is competent as requested by the Line Manager and Executives of AECI Plant Health/Biocult.

Additional Information

Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 11 ka May 2022