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Customer Advisor

Sigma SA - Cape Town, Western Cape

Full-Time | Call Centre

Sigma SA Customer Advisor Cape Town

Purpose

  • We are seeking top local South African talent to join our Customer Advisor team at our Cape Town offices.
  • This means, we require people who are passionate about succeeding in their careers, has a strong passion for consistently delivering world-class customer service & payment assistance to our international clients.
  • We like self-motivated and confident people with a positive approach to everything they do!!

Requirements

  • Minimum 1 - 2 years experience within UK- call centre / International customer exposure
  • Grade 12 / Matric
  • Excellent command of the English language, with a neutral accent
  • Call Centre environment experience is essential, with a great understanding of the UK market
  • Computer literate - Typing speed of 21 WPM

Skills & Competencies

  • Ability to work rotational shifts, between 9am - 10pm (Mondays to Sundays including Public Holidays).
  • Exceptional negotiation, persuasion and objection handling skills.
  • Target-driven and able to work in a high pressurized environment.
  • Clear Credit and Criminal Record.

Responsibilities

  • Liaise with clients telephonically - assisting customers with overdue accounts and creating payment arrangements in a customer-centric manner.
  • Meet and exceed the customers expectation.
  • First call resolution.
  • Adaptability to handle pressure.
  • Ability to work in a team orientated environment.
  • Resilient to change.
  • Building rapport with customers.
  • Achieving set targets.
  • Problem solving - reaching appropriate solutions that will best suit the customer and business.
  • Handling disputes.