Lomsebenzi has expired (SORRRRY). Either closing date yawo idlulile okanye if ubungena closing date ixesha lawo lidlulile nalo. Ngoba thina imisebenzi engena closing date siyigcina intsuku ezisixhenxe.

Complaints and Quality Manager

Sanlam - Johannesburg, Gauteng

Full-Time | Insurance

Closing date ayichazwanga


  • Grade 12
  • Comprehensive knowledge of Long-term Insurance principles and PPR
  • Knowledge of the protocol for the regulatory offices
  • 3 years relevant experience in a similar environment as well as people management essential
  • Proficiency on MS Word,& Excel (intermediate level) is essential
  • Computer literate
  • Communications skills  (written and verbal)

Skills & Competencies

  • Support function management
  • Operations Management
  • Relationship Management
  • Management of employees
  • Optimises work processes - Contributing through others
  • Builds effective teams - Contributing through others
  • Decision quality - Contributing through others
  • Directs work - Contributing through others
  • Cultivates innovation - Contributing through others
  • Customer focus - Contributing through others
  • Drives results - Contributing through others
  • Collaborates - Contributing through others
  • Being resilient - Contributing through others


  • Manage departmental staff performance, leave and IR Issues
  • Recruitment and Selection section
  • Managing the budget and expenses
  • OHS Management
  • Manage the departmental targets for Quality and Complaints.
  • Manage the quality of the Complaints assessment and responses to the clients and the regulators
  • Manage the Quality results in all the business areas.
  • Manage the Client Satisfaction Surveys
  • Manage Customer Complaints for all the business areas
  • Manage the Complaint Resolution (CRC) Process
  • Facilitate and maintain an effective TCF approach to the management of complaints
  • Provide trend analysis for the business and compile reports for senior management
  • Facilitate monthly meetings with relevant departments to discuss the quality and client complaint trends
  • Review departmental processes within the business
  • Communication with Sanlam staff, External clients, Sanlam Arbitrator and Regulatory forums
  • Represent Business at the Long-term Ombudsman committee meeting
  • Manage Stakeholder relationships
  • Reporting to the business and management (Exco, Audit & Risk Committee, Sanlam Customer Interest Committee)
Lomsebenzi ufakwe ngu Tebuho Moshoeshoe nge 18 ka September 2020