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Administrator Client Service Support

Nedbank - Newtown, Johannesburg, Gauteng

Full-Time | Banking

Closing date yi 25th ka September 2020

Nedbank Administrator Client Service Support Newtown, Johannesburg


  • To ensure financial transactions are processed within the agreed turn around times in terms of the laid down procedures and processes to effectively manage risk within the bank.


  • Matric / Grade 12 / National Senior Certificate
  • Bachelor of Commerce: Accounting , Matric / Grade 12 / National Senior Certificate (Preferred Qualification)
  • 2-3 years experience working in financial, risk and process management environments.
  • 2-3 years working experience with vehicle registrations, dealerstock, de-reg, licencing etc

Skills & Competencies

  • Administrative procedures and systems
  • Banking knowledge
  • Banking procedures
  • Business principles
  • Business terms and definitions
  • Data analysis
  • Governance, Risk and Controls
  • Relevant software and systems knowledge
  • Business writing skills
  • Cluster Specific Operational Knowledge
  • Building Customer Loyalty
  • Earning Trust
  • Decision Making
  • Initiating Action
  • Stress Tolerance
  • Work Standards
  • Continuous Improvement
  • Managing Work


  • Prevent financial loss by ensuring accurate calculations and capturing.
  • Action checks and balances of all payments made by reconciling all financial reports and bank statements on a regular basis.
  • Meet stakeholders expectations by ensuring agreed Service Level Agreements (SLA's) are adhered to.
  • Provide customer satisfaction and feedback by investigating and resolving outstanding queries/complaints within the agreed time frames.
  • Build and maintain stakeholder relationships by meeting SLA's, providing feedback and taking corrective action where appropriate.
  • Ensure accurate financial transactions by reconciling bank/impersonal accounts according to policies and procedures.
  • Clear any unreconciled items by investigating and noting follow up if unresolved for audit trail purposes.
  • Ensure work is completed to plan by taking ownership and accountability for tasks and activities.
  • Check daily volumes and report irregularities in the work flow.
  • Contribute to process enhancements by identifying opportunities for improvement.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing with team.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Lomsebenzi ufakwe ngu Tebuho Moshoeshoe nge 17 ka September 2020