Lomsebenzi has expired (SORRRRY). Either closing date yawo idlulile okanye if ubungena closing date ixesha lawo lidlulile nalo. Ngoba thina imisebenzi engena closing date siyigcina intsuku ezisixhenxe.
Client Service Agents X5
Intelligent Debt Management - Cape Town, Western Cape
Full-Time | Call Centre
Closing date ayichazwanga
- DebtBusters is currently seeking an Inbound Call Centre Consultant.
- The successful candidate will become the “voice of DebtBusters” and first point of contact for our clients.
- The candidate must be highly efficient, detail orientated, self-motivated and eager to learn, as well as being a team player on all levels.
- Grade 12;
- 2 years of customer service experience in a contact center (Preferably Financial Services);
- Additional tertiary or related qualifications will be advantageous.
- Credit report favorable
- Criminal clear
Skills & Competencies
- Excellent verbal and written communication skills;
- Excellent listener;
- Excellent time management;
- Problem solver;
- The urgency to attend to client queries and resolve them;
- Ability to work well in a team environment;
- Financial acumen;
- High levels of honesty, accountability and integrity
- Resolving client queries dealing with:
- Debt counselling;
- Additional financial services/products;
- The National Credit Act;
- Short/non-payment queries;
- Payment and debit order queries;
- Credit reports.
- Effective referral of clients to other products/services such as insurance (life, credit, funeral), bank accounts, credit monitoring tools, and other products
- Driving towards achieving client retention, PDA collection, admin fee collection, query resolution turnaround times;
- Educating and referring clients to the Company self-service client portal.