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Client Service Agents X5

Intelligent Debt Management - Cape Town, Western Cape

Full-Time | Call Centre

Closing date ayichazwanga

Intelligent Debt Management Client Service Agents X5 Cape Town

Purpose

  • DebtBusters is currently seeking an Inbound Call Centre Consultant.
  • The successful candidate will become the “voice of DebtBusters” and first point of contact for our clients.
  • The candidate must be highly efficient, detail orientated, self-motivated and eager to learn, as well as being a team player on all levels.

Requirements

  • Grade 12;
  • 2 years of customer service experience in a contact center (Preferably Financial Services);
  • Additional tertiary or related qualifications will be advantageous.
  • Credit report favorable 
  • Criminal clear

Skills & Competencies

  • Excellent verbal and written communication skills;
  • Excellent listener;
  • Excellent time management;
  • Analytical;
  • Problem solver;
  • The urgency to attend to client queries and resolve them;
  • Ability to work well in a team environment;
  • Financial acumen;
  • High levels of honesty, accountability and integrity

Responsibilities

  • Resolving client queries dealing with:
  • Debt counselling;
  • Additional financial services/products;
  • The National Credit Act;
  • Short/non-payment queries;
  • Payment and debit order queries;
  • Balances;
  • Credit reports.
  • Effective referral of clients to other products/services such as insurance (life, credit, funeral), bank accounts, credit monitoring tools, and other products
  • Driving towards achieving client retention, PDA collection, admin fee collection, query resolution turnaround times;
  • Educating and referring clients to the Company self-service client portal.
Lomsebenzi ufakwe ngu Tebuho Moshoeshoe nge 14 ka September 2020