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Technician
Fidelity Services Group - Vryheid, KwaZulu-Natal
Closing date yi 30 ka September 2020
Regrettably, this position has been removed.
Purpose
- The above position is vacant at CashMaster in Vryheid, reporting to the Operations Manager CashMaster
- Providing a professional and efficient service to customers by diagnosing, troubleshooting and repairing cash acceptance devices.
- Ensuring customer satisfaction.
- Attending to all cash acceptance devices calls given by Management, Installations and Call Centre.
Requirements
- Matric / Grade 12 / National Senior Certificate
- Outstanding customer service skills
- Excellent technical, problem solving and analytical skills
- Strong written and oral communication skills
- Ability to work weekends and holidays
- PSIRA Registered
Skills & Competencies
- Demonstrates integrity by modelling CashMaster’s values and ethical standards
- Strong analytical skills
- Focuses on impact and result for the client and responds positively to feedback
- Leads teams effectively and shows conflict resolution skills
- Consistently approaches work with energy and a positive, constructive attitude
- Builds strong relationships with clients and external actors
- Remains calm, in control and good humoured even under pressure
- Demonstrates openness to change and ability to manage complexities
- Ability to advocate and provide policy advice
- Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
- Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
- Excellent communication and negotiation skills to persuade and influence others
- Ability to multi-task and prioritize work schedules
- Analytical
- Communication
- Critical thinking
- Diplomacy
- Leadership and team building
- Change management
- Project management
- Persuasion and influencing
- Judgement and decision making
- Service orientation
Responsibilities
- Provide service and customer support during field visits or dispatches
- Manage all on site installations, repairs, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solution
- Comprehend customer requirements and make appropriate recommendations/briefings
- Produce timely and detailed reports
- Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.
- Operate vehicle in a safe manner
- Adhere to all company’s filed procedures and processes
- Maintain a professional appearance
- Build positive working relationships with customer
- Adhere to SLA requirements/time frames and monthly preventative maintenance on devices
- Adhere to management instructions