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Receptionist (Spa)
Fancourt - George, Western Cape
Closing date yi 29 ka September 2020
Regrettably, this position has been removed.
Purpose
- Our Spa is now accepting applications for a Receptionist – someone who can assist the team to enhance the level of service and to uplift the service journey of the guest.
- The ideal candidate must be customer focused, a team player, must have good communication skills, be well presented, friendly and have a keen attention to detail.
Requirements
- Grade 12 or equivalent, coupled with 1 year experience as a Receptionist or in a front office in a 4* or 5* hotel and/or spa environment,
- Working knowledge of MS Office Suite,
- A Tourism / Hospitality / Customer Service qualification and working knowledge of any booking and point-of-sales system will be advantageous.
Skills & Competencies
- Must be prepared to work weekends & Public holidays,
- Must be prepared to work shifts.
Responsibilities
- Managing all activities related to the Guests experience,
- Attending to Guest requests, queries and complaints,
- Handling cash and credit card transactions in a confidential manner,
- Balancing the cash float issued and completing banking procedures,
- Receiving and handling reservation enquiries and bookings,
- Handling incoming and outgoing calls and fulfil switchboard duties,
- Recommend and sell treatments and beauty products.