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Customer Service Consultant

Road Accident Fund - Kimberley, Northern Cape

Closing date yi 22 ka October 2019

Customer Service Full-Time Company Facebook Schedule

Regrettably, this position has been removed.

Purpose

  • To provide information to accidents victims about the RAF and to originate their claims

Requirements
  • NQF Level 7(Bachelor's Degree or Advanced Diploma related to discipline.
  • Basic course in Customer services will be an added advantage.
  • Relevant 3 years minimum experience in claims environment.
  • Valid Driver's License.
Skills & Competencies
  • Personal Mastery
  • Emotional Wisdom
  • Ethics and governance
  • Customer Orientation and customer focus
  • Computer Literacy  (MS Office Suite)
  • Team working.
  • Attention to detail.
  • Stress management.
  • Perseverance.
  • Professional conduct
  • Honesty and integrity.
  • Attention to detail.
  • Assertiveness.
  • Results orientation
  • Telephone etiquette.
  • Excellent verbal and non-verbal communication.
  • Interpersonal and listening skills.
  • Customer service orientation
  • Decision making
  • Analytical thinking
  • Fraud Awareness.
Responsibilities
  • Provide client interface with the Fund.
  • Origination of Claims , including visited accidents victims, in their home visit and walk - in clients
  • Documents management
  • Stake holder relation s management
  • Interim assessments of merits and determination of accidents victims in need of interim undertakings
  • Obtaining information to originate claims
Additional Information

Remuneration

  • A total cost to company of minimum remuneration package applicable to this position is R349 998 .00  per annum and will be negotiable commensurate with experience.

NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer; successful candidates are required to structure their packages in manner that will suit their needs".

Instructions to Prospective Applicants

  1. Indicate the name and the reference number for the position you are applying for on the subject line
  2. Do not submit copies of qualifications and ID as these will be requested from shortlisted candidates on the interview date
  3. Submit a short cv with a maximum of  5 pages

APPLICATIONS CAN BE FORWARDED FOR ATTENTION OF THE RECRUITMENT OFFICER

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to groups who are underrepresented in terms of our Employment Equity Plan

Please note that the prospective employees will be subjected to security vetting.

NB: Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful.

Hand Deliver at
  • Hand delivered at 28th Floor, corner Jeppe and Von Wielligh Streets, Johannesburg.
Email Application
[email protected]