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Service Consultant

Employer: Capitec Ndawoni: Upington Province: Northern Cape

Unjani: Full-Time Ngowantoni: Banking

Capitec Service Consultant Upington

Purpose

  • Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure). 
  • Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions. 
  • Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.  
  • Presenting and conducting self in accordance with brand expectations.

Requirements

Minimum:

  • No previous experience required

Ideal:

  • More than 1 year’s client service experience within a retail/ financial/ banking environment
  • Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum):

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred):

  • A relevant tertiary qualification in Commerce or Management

Skills & Competencies

Minimum:

  • Knowledge and understanding of:
    • Basic calculations
    • Retail/consumer service environment

Ideal:

  • Knowledge and understanding of:
    • Capitec Bank Products
    • Internal business processes and procedures
    • Organisational Policies, including (but not limited to) the Credit Policy

Skills:

  • Communications Skills
  • Interpersonal & Relationship management Skills

Competencies:

  • Adhering to Principles and Values
  • Delivering Results and Meeting Customer Expectations
  • Entrepreneurial and Commercial Thinking
  • Following Instructions and Procedures
  • Persuading and Influencing
  • Presenting and Communicating Information
  • Relating and Networking.

Responsibilities

Azichazwanga.

Additional Information

  • A valid driver's licence is preferred
  • Must have access to transport (personal/public)
  • Clear criminal and credit record
  • Flexible and mobile across regions is an advantage
  • Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system.
Lomsebenzi ufakwe ngu Siseko Gwegwe nge 13 ka February 2020