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Assistant Branch Manager
Capitec - Upington, Northern Cape
Closing date ayichazwanga
Regrettably, this position has been removed.
Purpose
- Responsible for ensuring that daily tasks are assigned and carried out effectively and efficiently according to set standards (informed by the Regional Manager’s implementation plan) by:
- Supporting the Branch Manager in coordinating and ensuring efficient operational functioning of the branch, maintaining client service excellence and coordinating marketing and sales initiatives.
- Process / procedural compliance (J2E, branch procedure audits, etc.),
- Client service
- On-boarding of new employees
- Guiding and motivating staff, and taking responsibility for the branch in the absence of the BM.
- Note: In the absence of the BM the ABM takes full responsibility for the branch and direct reports.
Requirements
Minimum:
- At least 1 year’s client service experience within a retail/ financial/ banking environment
Ideal:
- Supervisory/ first line management experience (includes acting management experience) would be an added advantage
- Grade 12 National Certificate / Vocational
- A relevant tertiary qualification in Commerce or Management.
Skills & Competencies
Minimum:
- Knowledge and understanding of:
- Internal processes and procedures
- Credit policy
- Organisation Policies
- Leadership and people development principles
- Business performance drivers at this level
- Retail/consumer service environment
- Business Processes (Marketing/ Financial Management/ Human Resource Management)
Skills
- Analytical Skills
- Decision making skills
- Communications Skills
- Planning, organising and coordination skills
- Leadership Skills
Competencies
- Adhering to Principles and Values
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Learning and Researching
- Working with People.
Responsibilities
Azichazwanga.
Additional Information
Additional Information
- Willingness to travel extensively and regularly
- Willingness to spend time away overnight from home
- Clear criminal and credit record
- A valid driver's license and own vehicle is required
- Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system.