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Cash Migration Official E

FNB - Mahikeng, North West

Closing date yi 19 ka February 2020

Banking Full-Time Company Facebook Schedule

Regrettably, this position has been removed.

Purpose

  • To provide customers with appropriate self service solutions and develop enduring and rewarding relationships through great sales and service experiences.
  • Manage the growth of customer self service utilisation to increase client migration to eChannels.
  • Ensure Self Service Device availability.

Requirements
  • NQF 4 Qualification Preferred (Ideal) Qualification
  • Relevant NQF 5 qualification as prescribed by the Financial Services Board
  • Regulatory Exam qualification
  • An appropriate recognised business Diploma or Higher Certificate at
  • NQF level 6
  • FAIS - Yes Experience
  • Previous experience with all aspects of ATM/ADT routine maintenance is essential.
  • Basic technical skills.
  • 1-2 years experience in a sales and customer interaction role preferably within a financial services industry.
  • Technical knowledge in the field of devices is a benefit (laptops, smart phones, tablets).
  • Technical knowledge in the field of ATM/ADT devices is a benefit.
  • Thorough knowledge of the transactional offerings on ATM/ADT devices.
  • Provide after hours support for the ATM/ADT's under his/her responsibility.
  • Ability to work with cash accurately
Responsibilities
  • Connect with our customers by living up to our brand promise of “how can we help you?”, at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
  • Conduct myself in an ethical manner at all times
  • Take ownership of solving our customer’s problems or queries as efficiently and quickly as possible
  • Take ownership of solving our customer’s problems or queries as efficiently and quickly as possible
  • Adhere to the TCF (Treating Customers fairly) principles in all that you do
  • Custodian of the Self Service image of the branch. This includes the maintaining of this image throughout the day
  • Maximize channel optimisation opportunities identified aligned to customer needs
  • Use opportunities identified to increase market share
  • Ensure activities support cost containment and reduction
  • Optimize every customer interaction to migrate or convert customer to e-channels and or encourage use of digital and self-service channels
  • Always comply with procedures and processes contained in the relevant business guidelines
  • Keep up to date with daily changes in technical specification and pricing of devices.
  • Ensure all self-service devices are fully functional 24/7
  • Provide after hour support for self-service devices under his/her responsibility
  • Forecasting, managing and monitoring cash holdings in self-service devices
  • Demonstrates behaviour in support of the organizational values
  • Takes accountability for own performance, personal and career development
  • Contribute to the overall effectiveness and success of the team
  • Maintain an ability to adapt to ever changing business and customer needs.