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Cash Migration Official E
FNB - Mahikeng, North West
Closing date yi 19 ka February 2020
Regrettably, this position has been removed.
Purpose
- To provide customers with appropriate self service solutions and develop enduring and rewarding relationships through great sales and service experiences.
- Manage the growth of customer self service utilisation to increase client migration to eChannels.
- Ensure Self Service Device availability.
Requirements
- NQF 4 Qualification Preferred (Ideal) Qualification
- Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at
- NQF level 6
- FAIS - Yes Experience
- Previous experience with all aspects of ATM/ADT routine maintenance is essential.
- Basic technical skills.
- 1-2 years experience in a sales and customer interaction role preferably within a financial services industry.
- Technical knowledge in the field of devices is a benefit (laptops, smart phones, tablets).
- Technical knowledge in the field of ATM/ADT devices is a benefit.
- Thorough knowledge of the transactional offerings on ATM/ADT devices.
- Provide after hours support for the ATM/ADT's under his/her responsibility.
- Ability to work with cash accurately
Responsibilities
- Connect with our customers by living up to our brand promise of “how can we help you?”, at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
- Conduct myself in an ethical manner at all times
- Take ownership of solving our customer’s problems or queries as efficiently and quickly as possible
- Take ownership of solving our customer’s problems or queries as efficiently and quickly as possible
- Adhere to the TCF (Treating Customers fairly) principles in all that you do
- Custodian of the Self Service image of the branch. This includes the maintaining of this image throughout the day
- Maximize channel optimisation opportunities identified aligned to customer needs
- Use opportunities identified to increase market share
- Ensure activities support cost containment and reduction
- Optimize every customer interaction to migrate or convert customer to e-channels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines
- Keep up to date with daily changes in technical specification and pricing of devices.
- Ensure all self-service devices are fully functional 24/7
- Provide after hour support for self-service devices under his/her responsibility
- Forecasting, managing and monitoring cash holdings in self-service devices
- Demonstrates behaviour in support of the organizational values
- Takes accountability for own performance, personal and career development
- Contribute to the overall effectiveness and success of the team
- Maintain an ability to adapt to ever changing business and customer needs.