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Receptionist
Fidelity Security - Rustenburg, North West
Closing date yi 22 ka November 2019
Regrettably, this position has been removed.
Requirements
- Matric
- Excellent communication skills
- Vibrant, bubbly and dynamic
- Trustworthy Keep company information confidential
- Dress smart and professionally
- Extrovert
- Confident
- Respectful and polite
- Sales experience would be adventigious.
Responsibilities
- RECEPTION
- Handling of switchboard
- Taking accurate messages for the relevant departments when unavailable
- Assisting walk in clients and direct them to the relevant departments
- All branch front office duties to be handled timeously
- Doing branch daily banking
- Create RQN’s for all non-stock items in the branch and ordering monthly stationary, coffee and tees.
- SALES SUPPORT
- Receiving of feedback from Sales consultants regarding the outcome of appointments daily
- Capture and record all relevant information on sales systems and update the call status accordingly
- Handling of red flags and resolution of related sales complaints
- Handling of sales related enquiries by clients not related to new leads or leads in “Follow Up”
- Creating of leads where the clients did not call into the company (e.g. Website Leads, Self-Generated)
- Creating leads to be process paperwork
- Obtain quote value for reporting
3. VERIFICATION OF DATA
- Addresses on sales system (Recon or New client?) when loading a new lead for the processing of paperwork. Ensuring that no information related to leads are duplicated, this includes but is not limited to the loading of duplicate leads
- Ensure correct DOA levels have been signed off for contracts and quotes.
4. CREDIT VETTING AND DIRECT SALES
- Load lead onto the sales system
- Record the receipt of the application on the control sheet
- Check and copy submissions
- Ensure that the applications received meet the minimum standards
5. REPORTING AND COMMUNICATION
- Assist with any problems or complaints
- Give full feedback to clients where necessary
- Ensure that information is communicated in a timely and accurate manner to all team members
6. CREATING OF PO REQUISTIONS AND RECEIPTING
- Receive quotes from District Sales, technical and Community Development team for purchasing of goods
- Ensure DOA signs off for approval
- Create requisition on SAP system or financial system
- Ensure PO is generated and submitted to supplier by procurement department
- Receive Goods delivery note and invoice for receipting
- Inform accounts payable to make payment to supplier once receipting of invoice is processed
- Follow up with Suppliers for outstanding PO`S generated
7. GENERAL
- Have knowledge about all facets pertaining to your position
- Attend all required meetings and training sessions
- Keep your workstation/office neat and tidy at all times
- Not abuse company telephone for private calls
- Filling, faxing, ordering of stationary and all other office duties
- Adhere to shift roster and office hours
- Emails to be processed daily (up to date by COB)
- Assisting with other ad-hoc tasks , analysis and projects as and when required by Management
8. Standing Operating Procedures
- Ensure that the disciplinary code is adhered to at all times
- Standing Operating Procedures must be upheld
- Meeting and keeping on agreed upon targets
- Meeting and keeping on agreed upon targets – performance
- High standard of service must be upheld
- Ensure SOX compliance at all times
- Ensure that the Big 5 principles are upheld at all times