Clinic Receptionist

Dis-Chem - Potchefstroom, North West

Full-Time | Retail
Dis-Chem Clinic Receptionist Potchefstroom

Purose

  • Dis-Chem Pharmacies’ in Potchefstroom has an opportunity available for a Clinic Receptionist to join their team.
  • The main purpose of this role will be to attend to patients on the phone and in person.
  • Coordinate and organize appointments and documentation to facilitate the smooth running of the clinic and support the delivery of quality patient care.

Requirements

  • Grade 12 / Matric

Skills & Competencies

  • Ability to work under pressure
  • Deadline driven
  • Follow and give oral and written instructions

Responsibilities

  • Register patients according to established standards.
  • Assists patients in completing necessary medical forms including medical insurances.
  • Monitor and maintain the clinical equipment, stationery and medication required.
  • Inform patients of clinic procedures and manages patient’s records.
  • Open new patient files according to standard procedures.
  • Ensure patient information is correct.
  • Process medical aid payments.
  • Move patients through appoints as scheduled.
  • Obtain medical reports if required.
  • Ensure the reception area is clean and maintained to safeguard the patient’s privacy and confidentiality.
  • Answer all incoming calls within a reasonable time according to Dis-Chem standards.
  • Use proper telephone etiquette when speaking with patients over the phone.
  • Give relevant and accurate information to callers regarding their requests, questions or concerns.
  • Ensure to take down caller details on all calls that come through to the switchboard for the third time, and email the relevant staff.
  • Ensure you are taking the correct message from the callers – repeat the message to the caller for confirmation.
  • Take extra care when taking caller contact details – repeat the details to the caller for confirmation.
  • Ask the caller adequate question to ensure the correct message is transferred.
  • Ensure that messages or calls get transferred to the correct person at all times.
  • Assist walk-in guests in reaching staff for in regards to meetings and/ or deliveries.
  • Provide customers with area codes, work telephone numbers and other relevant information when requested.
  • Ensure customers, guest and callers receive relevant feedback, within good time, regarding queries.
  • Helps patients in distress by responding to emergencies.
  • Advice and assist patients regarding medical aid authorization procedures.
  • Follow up with patients regarding any feedback requested.
Lomsebenzi ufakwe ngu Tebuho Moshoeshoe nge 24 ka March 2020