Nanku umsebenzi. Ngowakwa City of Cape Town ufuna i-Call Centre Agent. Requirements zalomsebenzi nazi:
- Grade 12, NQF4 or equivalent qualification
- 6 months Call Centre experience
- Computer proficiency (MS office and SAP)
- Literacy in SAP applications (C3, CICO, GIS, etc).
- Willing to work 24/7
- Fully bilingual in at least 2 official languages of the Western Cape
Responsibilities zona zithi:
- Attend to all customer interactions in a consistent and accurate manner
- Solve customer queries efficiently and appropriately
- Resolve a minimum of 80% of customers’ complaints and queries.
- Acting as a buddy and transferring knowledge.
- Efficient logging of call via SAP C3 notification.
- Building relationships with departments within the City
- Maintaining high levels of customer satisfaction
Nantsi i-test yona.
- Kwezi bullet points ziyi 13 zikwezi requirements nee responsibilities zilapha phezulu xa uzijongile zingaphi olunga kuzo?
- Yinto yokuthini u-SAP kulandawo ithetha nge computer literacy?
- C3, CICO, GIS zizinto zokuthini ezo and zintoni khona?
Ungakwazi ukuyiphendula lemibuzo?