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Nanku Umsebenzi Ngowakwa City of Cape Town

City of Cape Town Call Centre Agen

Nanku umsebenzi. Ngowakwa City of Cape Town ufuna i-Call Centre Agent. Requirements zalomsebenzi nazi:

  1. Grade 12, NQF4 or equivalent qualification
  2. 6 months Call Centre experience
  3. Computer proficiency (MS office and SAP)
  4. Literacy in SAP applications (C3, CICO, GIS, etc).
  5. Willing to work 24/7
  6. Fully bilingual in at least 2 official languages of the Western Cape

Responsibilities zona zithi:

  1. Attend to all customer interactions in a consistent and accurate manner
  2. Solve customer queries efficiently and appropriately
  3. Resolve a minimum of 80% of customers’ complaints and queries.
  4. Acting as a buddy and transferring knowledge.
  5. Efficient logging of call via SAP C3 notification.
  6. Building relationships with departments within the City
  7. Maintaining high levels of customer satisfaction

Nantsi i-test yona.

  • Kwezi bullet points ziyi 13 zikwezi requirements nee responsibilities zilapha phezulu xa uzijongile zingaphi olunga kuzo?
  • Yinto yokuthini u-SAP kulandawo ithetha nge computer literacy?
  • C3, CICO, GIS zizinto zokuthini ezo and zintoni khona?

Ungakwazi ukuyiphendula lemibuzo?

City of Cape Town Call Centre Agent