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Betting Clerk
Hollywoodbets - Hendrina, Mpumalanga
Closing date yi 23 ka September 2021
Regrettably, this position has been removed.
Purpose
- Hollywoodbets has an exciting opportunity available for a Betting Clerk to be based at our Hendrina Branch, Mpumalanga.
- The position will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing pay-outs, customer services, and compliance.
Requirements
- 1-2 years in Gaming Industry (Advantageous).
Skills & Competencies
- Demonstrates a good understanding of betting procedures.
- Understand the different betting types.
- Manage income and pay-outs by following the company policies, practices, and procedures.
- Show concern for all aspects of the job.
- Maintain responsibility over tasks and have the ability to identify irregularities.
Responsibilities
Branch Growth:
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results, and scratching’s which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration:
- Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management:
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00 must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance:
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your workstation is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /senior team.
- leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, offline).
Customer Service:
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Proactively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer-centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Compliance:
- Compliance and adherence to the company's internal control policies.
- Compliance with the code of ethics and escalate fraudulent activities.
- Team members to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values:
- Actively promote Hollywood values.
- Live the values and lead as an example to other team members.
Additional Information
- Please note that only team members who meet the stipulated minimum requirements will be considered.
- Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.