Office of the Chief Justice Administration Clerk: Help Desk Thohoyandou

Closing date yi 15 ka November 2019

Purpose

  • Contract valid until 31 March 2020

Requirements

  • Grade 12 or equivalent qualification.

Skills & Competencies

  • Good communication, interpersonal and listening skills;
  • Telephone etiquette;
  • Computer literacy (MS Windows and MS Office);
  • Ability to work under pressure and to solve problems;
  • Accuracy and attention to detail.

Responsibilities

  • Maintain high levels of professionalism and maintain a helpful attitude;
  • Responsible for Manning the IT helpdesk and accurately log all service desk tickets accurately in the service desk software application;
  • Unlock accounts and Resets Passwords;
  • Answer IT helpdesk telephone calls and emails and correctly/accurately allocate to the correct IT technician/team for resolution;
  • Monitor logged service requests with specific reference to high priority calls;
  • Become familiar with helpdesk policies and service level agreements;
  • Assist in follow up of calls that are out of SLA.

Additional Information

  • Applications must be submitted on the prescribed form Z83 (cofa), obtainable from any Public Service Department or on the internet at www.gov.za/documents.
  • A Z83 form & CV must be accompanied by original certified copies of qualifications, identity document and a driver’s license where necessary.
  • A SAQA evaluation report must accompany foreign qualifications.
  • Applications that do not comply with the above mentioned requirements will not be considered.
  • All shortlisted candidates for SMS posts will be subjected to a technical and competency assessment.
  • Candidate will complete a financial disclosure form and also be required to undergo a security clearance.
  • Foreigners or dual citizenship holder must provide the Police Clearance certificate from country of origin.
  • Reasonable accommodation shall be applied for People with Disabilities including where driver’s license is a requirement.
  • Correspondence will be limited to short-listed candidates only.
  • If you do not hear from us within 3 months of this advertisement, please accept that your application has been unsuccessful.
  • The department reserves the right not to fill these positions. Women and people with disabilities are encouraged to apply and preference will be given to the EE Target.

Enquiries

  • Mr T Masemola/Ms N Phadziri - (015) 230 4051/4008

Ref No

  • 2019/633/OCJ
Address:

Quoting the relevant reference number, direct your application to:

  • Provincial Head, Office of the Chief Justice Service Centre, Limpopo, Private Bag X9693, Polokwane, 0700 or hand deliver to the High Court of South Africa: Limpopo Division, Polokwane, 36 Biccard & Bodenstein Street, Polokwane, 0699.
Lomsebenzi ufakwe ngu Tebuho Moshoeshoe nge 3 ka November 2019