Lomsebenzi has expired (SORRRRY). Either closing date yawo idlulile okanye if ubungena closing date ixesha lawo lidlulile nalo. Ngoba thina imisebenzi engena closing date siyigcina intsuku ezisixhenxe.

Administrator - Switchboard

Mustek Limited - Durban, KwaZulu-Natal

Full-Time | Administration

Closing date yi 21 ka September 2020

Mustek Limited Administrator - Switchboard Durban

Purpose

  • To provide a professional, efficient and effective frontline service that enhances the image of the organisation and to provide general administration support to the company.

Requirements

  • Matric
  • Reception courses e.g., telephone etiquette
  • Minimum 1 - 2 years’ experience as switchboard operator
  • Driver license preferred

Skills & Competencies

  • Good knowledge of general administrative processes
  • Good knowledge of operating a switchboard
  • Good understanding of organisation structure and organogram
  • Detail-oriented
  • Task focused
  • Proactive
  • Pressure resilient
  • Team player
  • Professional image
  • Basic administration skills
  • Superior telephone etiquette
  • Solid communication skills
  • Good people skills
  • Excellent networking skills
  • Basic computer literacy especially in Microsoft applications
  • Good knowledge of general administrative processes
  • Good knowledge of relevant technology
  • Good understanding of organisation structure and organogram

Responsibilities

Manage interface with callers:

  • Answer internal and external calls within three rings and transfer appropriately
  • Process call requests and provide feedback within five minutes of request being placed
  • Take messages accurately and email to the recipient immediately
  • Deal with caller queries promptly, professionally and effectively
  • Maintain a professional, courteous and helpful Frontline image always for both internal and external customers

Provide efficient and appropriate administration service:

  • Accurate scanning and filing of all invoices, PODs & Dealer applications daily for logistics, service and logistics dept.
  • Filing of service job cards weekly
  • Ensure after service, customer surveys on completed service jobs are completed fortnightly
  • Ordering for groceries and stationery monthly
  • Groceries stock take completed weekly and stationery stock take monthly
  • Screening & checking of dealer applications & capturing each application in the “Dealer applications received” book allocating a temp dealer number to each new dealer
  • Issuing of sales vehicle keys according to vehicle booking schedule.

Reception Service:

  • Deliver excellent customer service, always
  • Serve visitors by greeting, welcoming, directing and announcing them appropriately
  • Answer screen and forward any incoming calls while providing basic information when needed
  • Prepare courier bag daily for collection
  • Assist in keeping the reception area clean and tidy, always
  • Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
  • Keep up to date with current promotions, products and Mustek business, to provide information to guests, on request
Lomsebenzi ufakwe ngu Tebuho Moshoeshoe nge 16 ka September 2020