Fraud Co-ordinator Fixed Term Contract

Mr Price Group - Durban, KwaZulu-Natal

Contract | Investigations

Closing date ayichazwanga

Mr Price Group Fraud Co-ordinator Fixed Term Contract Durban

Purpose

  • To identify and halt any possible fraudulent activity on a customer's account, including identity theft and payment fraud, by gathering evidence and liaising with relevant stakeholders, to reduce losses to the company.

Requirements

  • Grade: 12.
  • Relevant Fraud Qualification or studying towards one would be advantageous.
  • 1-2 Years’ Experience in a Similar Role.

Skills & Competencies

  • Understanding C-REDT-IT new accounts platform
  • Extensive Knowledge of CDS
  • Computer literacy (MS Office)
  • Effective self-management and teamwork
  • Report writing skills
  • Analytical skills
  • Customer orientation
  • Deadline driven
  • Attention to detail
  • Problem solving

Responsibilities

  • Conduct in-depth investigations regarding customer disputes and/or suspicious account activity
  • Collate relevant documentation pertaining to suspicious account activity
  • Ensure disputes are resolved timeously
  • Request relevant documentation from stores and customers
  • Respond to and action all customer/credit office associate/store communication received through various channels
  • Approve or decline online purchases in accordance with fraud/risk mandate
  • Create and maintain records regarding fraudulent activity
  • Update and maintain customer information accordingly
  • Evaluate business operations to identify risk areas for fraud
  • Analyse data, compile reports and make recommendations to business regarding fraud

Additional Information

  • Mr Price Group is a high growth, omnichannel, fashion-value retailer with 6 trading divisions, namely: mrp ; mrphomemrpsport; Miladys; sheetstreet and mrpmoney.
  • We’re movers and shakers.
  • We pride ourselves on our fast-moving, fast-working and collaborative culture.
  • Our extensive market-leading retail knowledge means that our environment fosters creativity, curiosity, and a need for exploration.
  • We employ over 16000 incredible people, and retail in over 1000 South African based stores, almost 100 international stores, and through our online channels offering our full product assortments.
  • Mr Price Group is an equal opportunity employer and is committed to Employment Equity.
Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 12 ka January 2022