Lo msebenzi uphelelwe. If ubungena closing date then ixesha lawo lidlulile. Imisebenzi engena closing date siyigcina intsuku ezisixhenxe.

Call Centre Agent

Mr Price Group - Durban, KwaZulu-Natal

Full-Time | Call Centre

Closing date ayichazwanga

Mr Price Group Call Centre Agent Durban

Purpose

  • Ensure customer's queries, store card applications, correspondence and employment verification.

Requirements

  • Grade: 12
  • 1 Year Call Centre Experience.

Skills & Competencies

  • Consumers Protection Act.
  • Debtors Processes.
  • POPI (Protection of Personal Information Act).
  • Inquba Software.
  • National Credit Act.
  • ICASA (Independent Communications Authority of South Africa).

Responsibilities

  • Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
  • Telephonically confirm employment and personal details to verify information provided on the store application forms.
  • Update customer's details on relevant Debtor's systems to ensure accurate and up to date customer details base.
  • Process all store card applications across all divisions to increase customer and credit base (outbound agents only).

Additional Information

  • Mr Price Group is a high growth, omnichannel, fashion-value retailer with 6 trading divisions, namely: mrp ; mrphomemrpsport; Miladys; sheetstreet and mrpmoney.
  • We’re movers and shakers.
  • We pride ourselves on our fast-moving, fast-working and collaborative culture.
  • Our extensive market-leading retail knowledge means that our environment fosters creativity, curiosity, and a need for exploration.
  • We employ over 16000 incredible people, and retail in over 1000 South African based stores, almost 100 international stores, and through our online channels offering our full product assortments.
  • Mr Price Group is an equal opportunity employer and is committed to Employment Equity.

Lo msebenzi uphelelwe. Closing date yawo ibi nge .

Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 7 ka January 2022