Lo msebenzi uphelelwe. Closing date yawo ibi nge 24th ka June 2022.

Contact Centre Consultant

eThekwini Metropolitan Municipality - Durban, KwaZulu-Natal

Full-Time | Municipality

Closing date yi 24th ka June 2022

Purpose

  • To provide an efficient and professional interface to all eThekwini residents in relation to services related to water accounts (billing), water, wastewater, stormwater, roads and traffic (engineering fault reporting via a toll-free telephone contact point.

Requirements

  • Matric/Grade 12.
  • 12 Months relevant experience.

Responsibilities

  • Ensures that the customer is given accurate information and is satisfied with the service provided.
  • Liaises with the Engineering Department, captures all related engineering faults effectively and prioritises and classifies the faults in terms of severity.
  • Undertakes the screening of all no water complaints.
  • Updates the consumer and accounts details on the Billing system with regard to terminations and transfers.
  • Authorises reconnection of water services on receipt of full payment.
  • Follows up on electronic payments to banks and third-party agencies.
  • Follows up on queries referred to meter shop, meter audit division.
  • Undertakes the adjustments of accounts.

Additional Information

  • Priority will be given to applicants who are underrepresented in terms of race, gender and disability within the occupational level of the respective advertised posts.
  • Persons with disabilities are strongly encouraged to apply.
  • An employee may be deployed to any of the offices, depots or workplaces of the municipality within its area of jurisdiction.
  • Canvassing by councilors or officials in respect of these positions will lead to disqualification of the applicants.
  • Occupational assessments may be undertaken as part of the selection process.
  • You shall be required to undergo a pre-engagement medical examination.
  • Applicants who have not been contacted within three months from the closing date should consider themselves unsuccessful.

Remuneration

  • R188 746.24 - R245 011.95 Per Annum

Lo msebenzi uphelelwe. Closing date yawo ibi nge 24th ka June 2022.

Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 14 ka June 2022