Lomsebenzi has expired. Either closing date yawo idlulile okanye if ubungena closing date ixesha lawo lidlulile nalo. Thina imisebenzi engena closing date siyigcina intsuku ezisixhenxe.

Administration Clerks X12

Department of Home Affairs - Various Areas, Nationwide

Full-Time | Government

Closing date yi 11 ka December 2020

Department of Home Affairs Administration Clerks X12 Various Areas

Purpose

Centres

  1. Eastern Cape: Medium Office: Cleary Park
  2. Eastern Cape: Large Office: King William’s Town
  3. Eastern Cape: Medium Office: Libode
  4. Eastern Cape: Large Office: Lusikisiki
  5. Eastern Cape: Large Office: Port Elizabeth
  6. Gauteng: Large Office: Pretoria
  7. Gauteng: Medium Office: Ivory Park
  8. Limpopo: Large Office: Mokopane
  9. Limpopo: Medium Office: Nebo
  10. Limpopo: Large Office: Jane Furse
  11. Limpopo: Medium Office: Groblersdal
  12. Western Cape: Medium Office: Mitchell’s Plain

Requirements

  • A Grade 12 Certificate at NQF level 4 as recognised by SAQA
  • A higher Certificate in Public Management or Business Administration
  • Knowledge of finger print verification
  • Completion of a CADET or Internship Programme within the Department of Home Affairs will be an added advantage
  • A valid driver’s licence will be an added advantage

Skills & Competencies

  • Basic understanding of fingerprint taking
  • Computer literacy
  • Knowledge of Civic Services Regulatory Framework
  • Knowledge of the Departmental Regulations and Prescripts
  • Interpersonal skills
  • Client orientation and customer focus
  • Verbal and written communication skills
  • Telephone etiquette
  • Professionalism

Responsibilities

  • Greet and walk in customers, and ensure that they receive a professional, warm and friendly welcome
  • Provide customers with orientation and information on the services required
  • Check status of applicant (Fingerprints register on HANIS and marital status), and conduct online verification and issue a ticket
  • Provide advice and direction to relevant departments and ensure the highest customer service standards
  • Operate in front and behind the pay barrier and be the first point of contact for customers
  • Direct customers to relevant service departments in a timely manner and with the highest customer service standards
  • Ensure that the customer waiting areas are maintained in the highest standards as per the appearance, accessibility and demarcation
  • Ensure that the customer receives the highest service standards in accordance with the departmental values and vision statements
  • Monitor the live capture photo booth in the department
  • Capture digital photograph of the applicant
  • Capture digital signature of the applicant with the prescribed equipment
  • Search for an applicant using the information from BQMS
  • Add comment on the information received from the BQMS
  • Request over–ride exceptions on biometrics
  • Clear the search criteria in the search screen after use
  • Verify and validate client information on system, fingerprint, scan client supporting document on line
  • Examine processed finger prints and evaluate their validity for entry into the automated fingerprint identification system
  • Prepare prints through photographic enlargements, photographic reduction and computer scanning for digital computer entry
  • Improve the quality and integrity of digitized computer images through enhancement or the deletion of fingerprint details prior to the initiation of computer searches for verification
  • Perform online verification of fingerprints with lists of customer prints received from the system or with fingerprints taken on site by an official to attempt a positive identification
  • Authenticate Application
  • Verify applicant
  • Completing the application form and attach supporting documents
  • Capture signature and close ticket
  • Receive and monitor the delivery of smart cards
  • Records and check quantity and quality of goods received
  • Inspect, accept, or reject inbound smart cards
  • Communicate with Supplier for product returns/repair
  • Accurately inputs received material into computer system and forwards accurate documentation to accounts payable
  • Monitor the collections of applications from clients
  • Capture sealed identity numbers of applicant into the system
  • Change applicant status on system
  • Accept and scan all documents from applicants
  • Verify applications to detect damaged or missing documents
  • Insert smart card in card stand to retrieve card data and match fingerprint
  • Ensure that the client sign on the mouse pad
  • Issue Smart ID card to client
  • Support the implementation of security control processes and policies
  • Scan or capture reference/identity number
  • Print/issue service ticket and re-activate abandoned ticket
  • Select service request and add new workstations to counters
  • Allocate the counters to the different queues
  • Provide names for queues and allocate various queues to groups
  • Monitor the time of ticket abandonment, suspension and waiting time for agents summoning the tickets
  • Allocate timeslots and number of people for each priority queue
  • Combine Region, Sub-region and address for a new Branch
  • Application of Identity Document, Registration of Birth, Marriages and Deaths, Late Registration, Rectification and Amendment of particulars and issuing of Travel and Citizenship documents
  • Receive the relevant application forms with supporting documents
  • Verify function 192 to determine whether not already registered
  • Register the application on the relevant register book
  • Issue receipt and send to fingerprint
  • Record on track and trace and open file
  • Present to panel for interview
  • Screen committee conducting interview
  • Send fingerprints to Head Office and await results
  • Receive results of fingerprint verification and submit application and file to Head Office
  • Upon approval, print and hand over certificate to client

Additional Information

  • Quoting the relevant reference number, direct your comprehensive CV, citing the start and end date (dd/mm/yr) of each employment period to be considered, copies of qualifications, ID and drivers’ license where applicable, together with an Application for Employment Form (Z.83), obtainable from any Public Service department or at www.gov.za, by the closing date.

Ref No

  1. Eastern Cape: Medium Office: Cleary Park - HRMC 51/20/6a
  2. Eastern Cape: Large Office: King William’s Town - HRMC 51/20/6b
  3. Eastern Cape: Medium Office: Libode - HRMC 51/20/6c
  4. Eastern Cape: Large Office: Lusikisiki - HRMC 51/20/6d
  5. Eastern Cape: Large Office: Port Elizabeth - HRMC 51/20/6e
  6. Gauteng: Large Office: Pretoria - HRMC 51/20/6f
  7. Gauteng: Medium Office: Ivory Park - HRMC 51/20/6g
  8. Limpopo: Large Office: Mokopane - HRMC 51/20/6h
  9. Limpopo: Medium Office: Nebo - HRMC 51/20/6i
  10. Limpopo: Large Office: Jane Furse - HRMC 51/20/6j
  11. Limpopo: Medium Office: Groblersdal - HRMC 51/20/6k
  12. Western Cape: Medium Office: Mitchell’s Plain - HRMC 51/20/6l

Salary

  • A basic salary of R208 584 to R245 694 per annum (Level 6).
  • In addition, a range of competitive benefits are offered.

Enquiries

  • Eastern Cape: Mr L Jama, Tel No: (043) 604 6400
  • Gauteng: Mr P Mlangeni/ Ms M Kau, Tel No: (011) 242 9000
  • Limpopo: Mr LJ Kgole, Tel No: (015) 287 2802
  • Western Cape: Mr M Pienaar, Tel No: (021) 488 1409/18

Application Form

Download Full Vacancy

Lomsebenzi has expired. Either closing date yawo idlulile okanye if ubungena closing date ixesha lawo lidlulile nalo. Thina imisebenzi engena closing date siyigcina intsuku ezisixhenxe.

Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 30 ka November 2020