Branch Administrator

Blue Label Telecoms - Durban, KwaZulu-Natal

Full-Time | Administration

Closing date ayichazwanga

Purpose

  • The incumbent is responsible for executing and supporting the administrative function of the regional teams.
  • This includes, but is not limited to, effectively managing and updating various systems and databases, contributing to stock control, overseeing document sign-off processes, and general office administration.

Requirements

  • Matric
  • Secretarial and/or Administrative Diploma
  • 5 years of Secretarial and/or Administration Experience

Skills & Competencies

  • Ensures Accountability
  • Plans and Aligns
  • Collaborates
  • Communicates Effectively
  • Verbal Communication
  • Computer Skills

Responsibilities

Maintenance and Update of Ulysses:

  • Opening and closing of call-outs on Ulysses
  • Monitoring and prioritising of call-outs logged to Ulysses according to their BLD tiers
  • Print tasks and assign them to appropriate Technicians
  • Ensure stock transfer is complete and up to date within the various baskets
  • Enter accurate notes on all outstanding tasks on the status of calls are entered and updated daily

Stock Control:

  • Maintain minimum stock levels of hardware and ensure stock is ordered timeously.
  • Ordering and verifying all stock received and ensuring that there is enough to meet daily needs.
  • Monthly Stock take of hardware and ensure that all hardware stock received can be accounted for on Ulysses
  • Ensuring that stock schedules are submitted weekly and monthly

Manage Sign off Documents (SOD):

  • Ensure that all information requested is completed in detail and signed off by both the Merchant and the TSC concerned
  • Scan and attach these Sign off Documents in Ulysses

General Office Administration:

  • Compile weekly Upliftment report
  • Compile Company vehicle inspection and usage report (logbook)
  • Send and receive faxes
  • Send and receive courier parcels
  • Order stationery as needed
  • Reception & Secretarial duties where necessary
  • General filing as required
  • Liaise with call center regarding logging of calls

Manage Sign-off Documents:

  • Ensure that all information requested is completed in detail by the Merchants
  • Scan and attach these Sign off Documents in CRM

Reporting:

  • Compile reports for the week, checking all call outs.
  • Submit stock schedule indicating missing assets and reason for missing assets.
  • Compile weekly Upliftment report
  • Reporting – Compile weekly call-out report and stock report

Customer Service:

  • To offer excellent customer service to all internal and external customers
  • To display a customer orientation,
  • To embody the “customer is king” philosophy

Additional Information

  • We are a JSE-listed company selling innovative mobile commerce technology to emerging markets in South Africa and abroad.
  • Our users are rich, poor, urban and rural, and we allow them all to interact and transact on an equal footing.
  • We reach them by using both physical and virtual distribution channels. 
  • We target many of our services to people who do not have easy access to bank accounts, and we allow them the convenience of being able to transact where and when they want to.
  • Our good reputation is our license to operate.
Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 22 ka June 2022