Technical Assistant: Groceries

Woolworths - Cape Town, Western Cape

Closing date yi 1st ka February 2022

Administration Full-Time Company Facebook Schedule


  • To provide full technical and general administrative support to the Technologists with specific focus on data collation for reporting and ensuring the accuracy and maintenance of such reporting.


  • Matric
  • Relevant admin / secretarial qualification will be advantageous
  • Minimum 2-5 years relevant admin experience

Skills & Competencies

  • Strong Computer literacy, including MS Word; Excel and Power point is essential
  • Ability to draw insights from data analytics (Trend analysis), summarize findings and make recommendations for improvements
  • Woolworths Systems knowledge and skills desirable (CFE, FPI, LARS, COGNOS, Oracle, Data Warehouse)
  • High quality /standard mind-set
  • Administration systems knowledge and skills
  • Ability to integrate and work across teams
  • Ability to work under pressure
  • Ability to prioritise and good time management skills
  • Strong verbal and written communication skills
  • Proven analytical and process adherence ability
  • Proven ability to accurately capture and record data
  • Customer orientated
  • Planning and Organising skills
  • Attention to detail


  • Information collation/Reporting: Daily, Weekly, Monthly, Quarterly reporting on customer complaints (end to end), complaint trending, RTVs, IBL audits, quality control sessions, brand integrity schedules and reports, food safety reports and/or additional reports as required by the business.
  • Supplier support: supporting suppliers by sending monthly sales units and customer complaint data, tracking & tracing complaint samples.
  • Deadlines/Requests: managing deadlines and requests for Groceries, these include, but not limited to the proactive and timeous management of deadlines, National RTVs, DC RTVs, Store RTVs, Audit remediations, FPI site certifications, Derogations, Travel tests, Shelf life exercises, Internal audits, ensuring supplier contact lists are updated.
  • Product testing: Submission of samples, co-ordination of laboratory testing between the department and the laboratory, including shelf-life testing & loading on FPI system
  • Quality control: Requesting, Preparation and co-ordination of samples for quality control and tasting sessions. Assist with product tasting and compile feedback. (Able to handle, prepare non-halaal, non-kosher products and pet products)
  • FPI: Compile, update and maintain the departmental FPI system as well as updating and checking integrity of quality management data on FPI.
  • General administration as may be required by the Technologists and Technical Manager

Additional Information

  • Woolworths is an equal employment opportunity company that is committed to inclusion and diversity.