Debt Collections Agents

Truworths - Pretoria, Gauteng

Closing date yi 15 ka January 2022

Call Centre Full-Time Company Facebook Schedule

Purpose

  • Our Customer Services department requires people with a real passion for retail and commitment to a high level of customer service, to work in our Debt Collection Department as a Debt Collector.

Requirements

  • Matric or equivalent qualification.
  • Previous relevant experience (collections experience) is advantageous.

Skills & Competencies

  • Computer literate (Excel, Word).
  • Multi lingual beneficial.
  • Is a willing, enthusiastic & active participant.
  • Eager to learn new skills.
  • Patient and tolerant.
  • Competitive and a desire to succeed.
  • Focus and the ability to concentrate for long periods.
  • Persistent and assertive.
  • The ability to work in a competitive and stressful environment.
  • Problem solving skills.
  • Strong negotiation skills.
  • Punctuality and good attendance.
  • Honestly and trustworthy.
  • Adapt to change quickly, in a fast-paced environment.
  • Understand and adhere to the company and department standards, policies and procedures

Responsibilities

  • Advises customer of total due amount (arrears + instalment due).
  • Asks for immediate payment/confirm PTP.
  • Confirms when next payment will be.
  • Confirms salary date and ensure correlations between salary date, PTP date and date last paid.
  • Advises customer of the relevant consequences of non-payment or benefits of making payment.
  • Negotiate for total due/Multiple PTPs.
  • Offers the option to pay via credit card and explain benefits of paying via credit card.
  • Offer a debit order and explain benefits of a debit order payment.
  • All info updated correctly and correct action codes used.

Additional Information

  • We are committed to Employment Equity when recruiting internally and externally.
  • It is company policy to promote from within wherever possible.
  • Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.