Confirmations Agent

Tenacity Financial Services - Kuils River, Cape Town, Western Cape

Closing date ayichazwanga

Call Centre Full-Time Company Facebook Schedule


  • The main purpose of the role is to accurately assess and finalise proof of income for new and existing accounts.


  • Grade 12/Matric
  • Must have at least 12 months experience in the call centre environment.
  • Minimum typing speed of 35 wpm with 90% accuracy

Skills & Competencies

  • Software: MS Word, Advanced MS Excel, MS Outlook and Internet
  • Knowledge of contact centre systems and processes
  • Excellent communication skills (written and verbal)
  • Must have knowledge of the National Credit Act and the Retail Credit Market


Applications, Faxes and Emails:

  • Finalising applicants accounts by verifying their proof of income and employment
  • Update existing customer account who would like to have an increase in their account credit limits

Customer Services:

  • To achieve customer satisfaction at all times
  • To action administrative requirements related to customer account within agreed service levels


  • Document management via multiple channels
  • Action any Adhoc responsibilities as provided by Team Leader: Prioritise daily, weekly and monthly tasks
  • Ensure all leave transactions is captured on ESS
  • Ensure all overtime is submitted to Team Manager timeously


  • Adhere to workforce schedule i.e. lunch and body breaks
  • Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business

Additional Information


  • Market Related