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Officers: IT End-User Support X2

Road Traffic Infringement Agency - Midrand, Johannesburg, Gauteng

Closing date yi 31 ka August 2022

IT Contract State-Owned Company Facebook Schedule

Regrettably, this position has been removed.

Purpose

  • The RTIA is an equal opportunity employer and is seeking to balance the employment equity profile.
  • The Agency is thus strongly encouraging applicants from the following designated groups; Indians, Coloureds, Whites, unemployed youth, females and people living with disabilities to apply.
  • All successful candidates will be subject to background checks.

Requirements
  • A Degree or National Diploma (NQF 6) in Computer Science or Information Technology (IT).
  • Two (2) years relevant IT experience.
  • Hands-on experience in user, network and server support in a Microsoft Windows environment.
  • Active Directory, Exchange and IT security vulnerability management.
Skills & Competencies
  • Technical knowledge and experience of the following is strongly recommended: printers, VOIP, routers, hubs, switches, network as well as knowledge and experience in supporting users on Microsoft environment.
  • Good interpersonal skills. Ability to work well within a team and independently.
  • Good problem-solving skills.
Responsibilities
  • Provide end user support to RTIA computer users.
  • Manage and maintain IT Helpdesk (Service Desk) in a timely and efficient manner.
  • Timely respond to callers and where necessary escalate issues to relevant team members.
  • Administer a dedicated service desk line to receive all service calls within RTIA and provide a first line telephonic support to RTIA users.
  • Accurately record all details on the IT service desk system.
  • Assist with providing effective and timely desktop hardware, software and printer support.
  • Maintain and support local area network and wide area network infrastructure in all offices of RTIA according to IT procedures and policies.
  • Management of IT equipment and assets inventory.
  • Perform new software and hardware installation and configuration including telephone system (VOIP), APN and Mobile devices.
  • Provide user support on existing hardware and software according to specified departmental norms and standards.
  • Troubleshoot and resolve system and network problems.
  • Adherence to Service Level Agreement requirements and ICT policies.
  • Conduct research on latest ICT trends and advise on implementation.
  • Train users on the utilisation of computers and computer systems and applications.
Additional Information
  • Correspondence will only be with shortlisted candidates, if you do not hear from us in 30 days please consider your application as unsuccessful.
  • To apply please submit a letter of application, recent curriculum vitae as well as certified copies of qualifications and identity document.
  • Applications must be posted or hand delivered or emailed.
  • Please note that applications without all the relevant supporting documents as prescribed above will not be considered.
Ref No
  • OEU/RTIA/2022
Remuneration
  • R382 245 (Basic salary, excluding benefits)
Enquiries
  • Mr. Calvin Barties รขโ‚ฌโ€œ (087) 285 0500
Download Full Vacancy
Hand Deliver at
  • Waterfall Edge B, Howick Close, Waterfall Office Park, Bekker Road, Midrand
Post to
  • The Human Resources Division, RTIA, PO Box 6341, Halfway House, 1685
Email Application