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Officers: IT End-User Support X2
Road Traffic Infringement Agency - Midrand, Johannesburg, Gauteng
Closing date yi 31 ka August 2022
Regrettably, this position has been removed.
Purpose
- The RTIA is an equal opportunity employer and is seeking to balance the employment equity profile.
- The Agency is thus strongly encouraging applicants from the following designated groups; Indians, Coloureds, Whites, unemployed youth, females and people living with disabilities to apply.
- All successful candidates will be subject to background checks.
Requirements
- A Degree or National Diploma (NQF 6) in Computer Science or Information Technology (IT).
- Two (2) years relevant IT experience.
- Hands-on experience in user, network and server support in a Microsoft Windows environment.
- Active Directory, Exchange and IT security vulnerability management.
Skills & Competencies
- Technical knowledge and experience of the following is strongly recommended: printers, VOIP, routers, hubs, switches, network as well as knowledge and experience in supporting users on Microsoft environment.
- Good interpersonal skills. Ability to work well within a team and independently.
- Good problem-solving skills.
Responsibilities
- Provide end user support to RTIA computer users.
- Manage and maintain IT Helpdesk (Service Desk) in a timely and efficient manner.
- Timely respond to callers and where necessary escalate issues to relevant team members.
- Administer a dedicated service desk line to receive all service calls within RTIA and provide a first line telephonic support to RTIA users.
- Accurately record all details on the IT service desk system.
- Assist with providing effective and timely desktop hardware, software and printer support.
- Maintain and support local area network and wide area network infrastructure in all offices of RTIA according to IT procedures and policies.
- Management of IT equipment and assets inventory.
- Perform new software and hardware installation and configuration including telephone system (VOIP), APN and Mobile devices.
- Provide user support on existing hardware and software according to specified departmental norms and standards.
- Troubleshoot and resolve system and network problems.
- Adherence to Service Level Agreement requirements and ICT policies.
- Conduct research on latest ICT trends and advise on implementation.
- Train users on the utilisation of computers and computer systems and applications.
Additional Information
- Correspondence will only be with shortlisted candidates, if you do not hear from us in 30 days please consider your application as unsuccessful.
- To apply please submit a letter of application, recent curriculum vitae as well as certified copies of qualifications and identity document.
- Applications must be posted or hand delivered or emailed.
- Please note that applications without all the relevant supporting documents as prescribed above will not be considered.
Ref No
- OEU/RTIA/2022
Remuneration
- R382 245 (Basic salary, excluding benefits)
Enquiries
- Mr. Calvin Barties รขโฌโ (087) 285 0500
Download Full Vacancy
Hand Deliver at
- Waterfall Edge B, Howick Close, Waterfall Office Park, Bekker Road, Midrand
Post to
- The Human Resources Division, RTIA, PO Box 6341, Halfway House, 1685