Registry Clerk

Public Protector South Africa - Pretoria, Gauteng

Closing date yi 21 ka January 2022

Government Full-Time Government Facebook Schedule


  • A three-year qualification (NQF Level 6) in Public Administration/Public Management/Office Management or any three-year administration related qualification
  • A minimum of 1 year experience in Registry or completed Internship/Learnership in Registry or equivalent
  • Knowledge of filling of documents, storage and retrieval procedures in terms of the working environment
  • Understanding of how Registry functions
  • Proficiency in Microsoft Office is essential.

Skills & Competencies

  • Good verbal and writing skills.
  • Ability to work independently and in a team
  • Ability to work under pressure
  • Demonstrating ability to relate with colleagues, internal and external customers
  • Reliable and hardworking
  • Accuracy
  • Ethical conduct
  • Attention to detail
  • Ability to maintain a high level of confidentiality
  • Professionalism
  • Good Customer Service skills
  • Ability to meet deadlines and work under pressure
  • Ability to maintain a high level of confidentiality


  • The successful candidate will be responsible for opening and registering mail
  • Receive and register new complaints received by email, fax and walk-in complaints
  • Reading the content of the complaint to understand the details of the matter for registering in the system according to individual matters (National and Provinces)
  • Scanning and registering complaints manually and electronically
  • Typing of acknowledgement letters for complainants
  • Capturing of all new complaints
  • Manual and electronic allocation of numbers to newly opened files
  • Dispatching all new files for allocation
  • Receive, sort and register all finalised files for shared drive and filling
  • Receive, sort and register all incoming correspondence
  • Distribute correspondence or files
  • Answer incoming calls from new & old complainants (Customer Service)
  • Ensure that all registry information is accounted for and tracked
  • Ensure compliance with records management policy and procedure

Additional Information

  • Please direct your application, stating the relevant reference number as follows: For the attention of Ms L Motlhabi by email.
  • Please quote the reference number and position applying for on the email subject line.
  • All appointments will be done in terms of the Public Protector Act and a 12-month probation period which may be extended to 18 months will be applicable.
  • The successful candidate will be expected to sign the secrecy declaration form and a performance agreement within 2 months of accepting the position.
  • All successful candidates will have to undergo security clearance and vetting.
  • The Public Protector South Africa reserves the right not to fill the vacancies.
  • Applications must be accompanied by a covering letter with a detailed CV, 3 contactable references, recently certified (within 6 months) copies of qualifications (matric certificates, certificates of qualifications), a valid Driver’s License (where required) and ID document.
  • Applications not complying with the above will be disqualified.
  • Correspondences will be limited to the short-listed candidates.
  • Should you not be contacted within 2 months, please consider your application to be unsuccessful.
  • The Public Protector South Africa is an equal opportunity, affirmative action employer and is committed to the achievement and maintenance of representivity (race, gender and disability).
  • Preference will be given to the candidates whose appointment or promotion meets the requirements for Employment Equity representivity in the Institution.
  • People with disabilities and Males (All races) will be given preference.

Ref No

  • PPSA 20/01/2022


  • R176 310.00 plus benefits


  • Ms L Motlhabi, tel 012 366 7103

Closing Date

  • 21 January 2022, 16:30

Download Full Vacancy

Email Application

[email protected]