Skills & Competencies

• The successful candidate must be able to communicate effectively and have a strong customer focus, be computer literate as well as the willingness to work in a small, dynamic and cross-functional team. Well-developed telephone etiquette and professional conduct.

Responsibilities

• The incumbents will handle all PPSA-related enquiries.
• Provide customer education.
• Ensure customer satisfaction and quality service.
• Sorting of complaints in terms of applicable legal provisions and legislations.
• Monitor and follow up on requests that have been escalated to programme and responsibility managers.
• Monitor and produce performance statistics and analyse statistics with a view to continuous improvement.
• Develop standards for prompt attendance and answering of calls.
• Organise a relief plan for all staff at all times when needed.
• Direct calls to the relevant officials to ensure that client needs are attended.
• Liaise with provincial offices of the Public Protector on customer queries.

Additional Information

• Please direct your application, stating the relevant reference number as follows: For the attention of Ms P Moota by email.
• Please quote the reference number and position applying for on the email subject line.
• All appointments will be done in terms of the Public Protector Act and a 12-month probation period which may be extended to 18 months will be applicable.
• The successful candidate will be expected to sign the secrecy declaration form and a performance agreement within 2 months of accepting the position.
• All successful candidates will have to undergo security clearance and vetting.
• The Public Protector South Africa reserves the right not to fill the vacancies.
• Applications must be accompanied by a covering letter with a detailed CV, 3 contactable references, recently certified (within 6 months) copies of qualifications (matric certificates, certificates of qualifications), a valid Driver’s License (where required) and ID document.
• Applications not complying with the above will be disqualified.
• Correspondences will be limited to the short-listed candidates.
• Should you not be contacted within 2 months, please consider your application to be unsuccessful.
• The Public Protector South Africa is an equal opportunity, affirmative action employer and is committed to the achievement and maintenance of representivity (race, gender and disability).
• Preference will be given to the candidates whose appointment or promotion meets the requirements for Employment Equity representivity in the Institution.
• People with disabilities and Males (All races) will be given preference.

Ref No

• PPSA 16/01/2022

Remuneration

• R211 713.00plus benefits

Enquiries

• Ms P Moota, tel. (012) 366 7020

Closing Date

• 21 January 2022, 16:30

Download Full Vacancy

• Cofa apha

Email Application