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Administration Officer: Complaints Centre and Assessment

Closing date yi 11 ka March 2024

Administration Full-Time State-Owned Entity Facebook Schedule Driver's License

The Office of Health Standards Compliance (OHSC) is a public entity established in line with the requirements of the National Health Amendment Act, 2013 (Act 12 of 2013) with core objectives of protecting and promoting the health and safety of the users of health services through monitoring and enforcing compliance with prescribed norms and standards, as well as disposing of complaints from users.

A bachelor’s degree or National Diploma in Public Management/Administration or related field.
At least three years’ experience in rendering of administrative duties which must include document management and organising of meetings events.
Experience in customer service will be an added advantage.
A valid driver’s licence will be an added advantage.

Excellent computer skills in MS Office software.
Ability to work under pressure, client orientation and customer focus.
Good communication (Verbal and Written), time management, interpersonal relations, planning and organisational skills.

Provide administrative support to the Director.
Co-ordinate and assist with the management of financial and human resources of the office.
Provide support during the audit process.
Assist in the administration of projects, programmes, complaints database and branch events.
Establish and maintain filling and document retrieval system for the unit.
Provide general administrative services for the unit.
Responsible for the document’s registration and management of assets, within the Complaints centre.
Generate and follow-up on internal and external correspondence including management of information from the Complaints Assessment and Call Centre units.

A practical test relating to key areas of knowledge and skills may form part of the selection process.
Kindly indicate the name of the position and the reference number in the subject line of your email.
All applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed, copies of certified qualification certificates (including matric), ID as well as drivers’ licence and professional registration (where applicable).
It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications.
Applications received after the closing date and those that do not comply with the requirements will not be considered.
Short-listed candidates should bring hard copies of all application documents if these were emailed on initial application.
Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful.
Candidate(s) will be subjected to personal suitability checks and other vetting procedures.

Office of Health Standards Compliance. Hand delivered applications must be submitted to reception at the OHSC building, no 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001