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Receptionists X2

Netcare - Table View, Cape Town, Western Cape

Closing date yi 15 ka February 2024

Reception Full-Time Company Facebook Schedule

Regrettably, this position has been removed.


  • You will be required to be a brand ambassador by provide the best and safest person centre health and care, quality customer service, whilst living our values of care, truth, participation, compassion and dignity.
  • The incumbent will be required to provide quality customer service aligned with the overall business strategy and fulfil administrative, switchboard, billing and pay-point functions.

  • Grade 12 or equivalent NQF 4 certificate.
  • Higher certificate in Business Management or related.
  • Previous experience in hospital/clinic environment would be desirable.
  • Knowledge of Medical Schemes advantageous.
  • Computer literacy.
  • SAP experience.
  • ME + experience.
Skills & Competencies
  • Thorough knowledge of general / primary care nursing theory and practice.
  • Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing.
  • Ensure accuracy (quality and integrity) of information, whether existing or new, on the patient file and billing system.
  • Ensure that the reception area is always neat and tidy.
  • Accountable for accurate document completion (admission & discharge).
  • Deal with all customer complaints, and if not resolved, escalate to the relevant manager.
  • Accountable for all banking/cash up processes as per Standard Operating Procedures.
  • Pay point duties as required i.e. receipt of Cash/Credit card/ Debit card and allocation to patient account.
  • Deal with telephonic enquiries and queries.
  • Accurately record messages in the appropriate message book and ensure that the messages are delivered.
  • Ensure accurate bookings are made with patient's preference of practitioner, date and time.
  • Manage patient arrivals in a proficient and professional manner.
  • Assist patient in completing the appropriate documentation to ensure compliance to admission process as per Standard Operating Procedure.
  • Verify and confirm the file for accuracy and completeness and update.
  • Print an MCR and ensure the correct practitioner has been selected.
  • Inform the patient of any outstanding balances or levies.
  • Validate the patient details on the applicable switch application and inform the patient if verification was not successful.
  • Direct all patients to the appropriate location, services and professional.
  • Monitor patient waiting times and keep patient informed.
  • Ensure that the patient is correctly billed after the visit.
  • Ensure that accounts are switched for all Medical Aid patients and that all outstanding monies are collected at the time of visit.
  • Setting up appointments for patients with specialists as requested by practitioners.
  • Manage requests for repeat scripts accurately and timeously.
Additional Information
  • Interested candidates who meet the above criteria are requested to e-mail a detailed CV.
  • While we have tried to ensure the accuracy of the information, Salary Magazine cannot accept any responsibility or liability for any errors or omissions.
  • You should always check with the Job Center or employers directly to confirm the details are still accurate before applying.
  • If you need further help with this job or any other, please feel free to ask.
  • Best of luck with your job application!
  • Medicross Tableview
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