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Cofa apha

Administrator

Momentum Metropolitan Holdings - Cape Town, Western Cape

Closing date yi 12 ka December 2023

Administration Full-Time Company Facebook Schedule

Regrettably, this position has been removed.

Purpose

  • To provide effective and efficient service to clients through the administration of a group of schemes by receiving, evaluating and responding to client queries timeously.

Requirements
  • Grade 12 or NQF level 4
  • 2-5 years' experience in an insurance administration environment
  • Intermediate excel skills is preferred
  • Employee Benefits administration experience will be an advantage
Skills & Competencies
  • Accountability
  • Attention to detail
  • Customer orientation
  • Communication skills
  • Planning and organising
  • Teamwork
Responsibilities
  • Accurately complete member and risk contribution reconciliations.
  • Investigate and resolve all non-reconciling items.
  • Administer and process the relevant scheme data from fund entry to exit stage.
  • Process and effect payment on all claim types.
  • Provide first time resolution to clients on queries via e-mail and telephonic.
  • Assess and co-ordinate the required applications and make contact with the clients directly should there be any queries.
  • Co-ordinate across the teams to ensure that the required tasks are completed before the monthly reconciliation is due,.
  • Assist clients efficiently with their requests through displaying the Momentum Metropolitan values enabling client retention and satisfaction.
  • Build and maintain relationships with clients and stakeholders to ensure a smart client experience.
  • Ensure all risks are mitigated and escalated when dealing with client requests.
  • Keep abreast of MMH product and legislated changes in order to effectively and accurately assist with client queries.
  • Responsible for the monthly reconciliation of scheme data to assist with client reporting.
Additional Information
  • While we have tried to ensure the accuracy of the information, Salary Magazine cannot accept any responsibility or liability for any errors or omissions.
  • You should always check with the Job Center or employers directly to confirm the details are still accurate before applying.
  • If you need further help with this job or any other, please feel free to ask.
  • Best of luck with your job application!
Ref No
  • MMH231205-8
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