Teller

FNB - Cala, Eastern Cape

Closing date yi 3 ka February 2020

Regrettably, this position has been removed.

Purpose

  • To provide customers a unique experience by timeous, accurate and efficient processing of their financial transactions through excellent customer service.

Requirements
  • Minimum qualification : NQF 4 Qualification
  • Minimum years of relevant experience : Relevant NQF 5 qualification as prescribed by theFinancial Services Board
  • RegulatoryExam qualification
  • Anappropriate recognised business Diploma or Higher Certificate at NQF level 6
Responsibilities
  • Achievenet profit growth for business
  • Manageaverage Rand value of differences to minimise losses to the business
  • Managethe Service Quality of the Branch through the Branch's Service Quality BalancedScorecard
  • Managethe migration of accounts from transactional to Self Service
  • Compliancewith procedures and processes contained in the Golden Rules.
  • Managethe efficiencies for tellers through Number of differences, average number oftransactions
  • Manageown development to increase own competencies
  • Connectwith our customers by living up to our brand promise of how can we help you?, atall times. Treat customers as you would want to be treated
  • Conversewith our customers in a way that they fully understand and provide helpfulsolutions and products based on their needs
  • Conductmyself in an ethical manner at all times
  • Takeownership of solving our customers problems or queries as efficiently andquickly as possible
  • Adhereto the TCF (Treating Customers fairly) principles in all that you do
  • Managethe growth of active customer Account Base to increase client base throughleads
  • Contributeto the increase of the Customer Engagement Score of branch
  • Useopportunities identified to increase market share
  • Ensureactivities support cost containment and reduction
  • Manageactual Rand value of shortages to minimise losses to the business Volume andValue
  • CashMigration measure the total in branch migratable cash transactions
  • Optimizeevery customer interaction to migrate or convert customer to echannels and orencourage use of digital and self-service channels
  • Alwayscomply with procedures and processes contained in the relevant businessguidelines
  • Fulfillingtransactions above the benchmark set and providing an exceptional customerexperience
  • ImproveOFV Identification process and procedures within area of responsibility
  • Improvecompliance to process and procedures within area of responsibility
  • Demonstratesbehaviour in support of the organizational values
  • Takesaccountability for own performance, personal and career development
  • Contributeto the overall effectiveness and success of the team
  • Maintainan ability to adapt to ever changing business and customer needs
  • Achievementof an acceptable tracked efficiency as measured by the teams eRatio
  • Improveknowledge and competencies by completing role specific training
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