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Receptionist / Switchboard Operator Facilities, Administration and Security Business Unit

Financial Sector Conduct Authority - Ashlea Gardens, Pretoria, Gauteng

Closing date yi 1 ka November 2024

Reception Full-Time State-Owned Entity Facebook Schedule

Regrettably, this position has been removed.

Purpose

  • To act as a front-line person and render professional administrative support to the Financial Sector Conduct Authority’s reception area.
  • The person appointed will report to the Manager: Facilities.

Requirements
  • Matric Certificate (Grade 12)
  • 1-year Higher Certificate in Office Administration (or equivalent certificate) NQF 5
  • At least minimum 3 years’ experience as a Receptionist or Administrative Assistant or Call Centre Operator or Contact Centre Operator.
Skills & Competencies
  • Computer literacy;
  • Customer service skills;
  • Problem solving skills;
  • Excellent communication skills and proficiency in English;
  • Be highly reliable and a trustworthy person who respects confidentiality;
    Have good human relations skills; and
  • Telephone etiquette skills. 
Responsibilities
  • Customer centricity (customer service for good customer experience);
  • Receive visitors and contractors, and register them on the electronic visitor management system;
  • Communicate to staff and visitors professionally and effectively;
  • Operate the switchboard professionally by directing all phone calls correctly;
  • Record and distribute messages electronically via email, and telephonically (MS Teams);
  • Capture incoming and outgoing mail, and parcels on the electronic mail tracking system;
  • Ensure general tidiness and cleanliness at the reception area;
  • Check and monitor the switchboard telephone system;
  • Adhere to departmental service delivery standards.
Additional Information
  • Persons with disabilities are encouraged to apply.
  • Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.
  • While we have tried to ensure the accuracy of the information, Salary Magazine cannot accept any responsibility or liability for any errors or omissions.
  • You should always check with the Job Center or employers directly to confirm the details are still accurate before applying.
  • If you need further help with this job or any other, please feel free to ask.
  • Best of luck with your job application!
Ref No
  • FSCA: 093
Remuneration
  • Market Related