Indexer - Fixed Term Contract

Purpose

• Ensuring the accuracy in classifying, registering, routing and indexing documentation according to required business specifications.

Requirements

• Matric
• Ability to capture 30 words per minute and at a 60% accuracy rate.

Advantageous:

• Previous DH experience
• Previous DH Capture / Indexing experience
• 1 year Administration or Customer Service Experience in a large corporate
• Discovery Health experience
• Track record of low error rate
• Experience working with Discovery’s in-house system Paradigm
• Bilingual – ability to understand Afrikaans

Skills & Competencies

• Good command of the English language.
• Computer Literacy:
• MS Office (Excel, Word, Outlook)

Responsibilities

• Verification of documentation received and assessment thereof.
• General administration of documents and information.
• Continuously updating your own knowledge relating to Compliance, Product and Clinical knowledge.
• Creating a multi-skilled knowledge of other specialised environments.
• Classifying, registering, routing and indexing of documentation to the various service team work pools, Vitality, Invest, Health, New Business Health and Life.
• Working toward targets per day whereby quality and quantity, among others are measured.
• Ensuring that work is indexed within the agreed Service Level Agreement timeframes for each work pool.
• Willing to work outside of normal working hours should this be required on occasion.

Additional Information

• The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
• As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Centre

• Central Operations Service Team (COST)