Contact Centre Consultant

Discovery - Durban, KwaZulu-Natal

Closing date ayichazwanga

Call Centre Full-Time Company Facebook Schedule

Purpose

  • To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

Requirements

  • Matric with Mathematics or Accounting
  • Having a achieved a minimum of 50% in English in Matric
  • At least 12 months working experience in a customer services environment

Skills & Competencies

  • Basic MS Office Skills
  • Customer Centric
  • Empathetic
  • Advantageous: The Business Writing Skill

Responsibilities

  • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
  • Servicing our members in a customer centric way to ensure that we live by our service principles
  • Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
  • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
  • Achieving and exceeding key performance metrics relating to service delivery

Additional Information

  • The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
  • As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.