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Client Interaction Consultant

Discovery - Century City, Cape Town, Western Cape

Closing date ayichazwanga

Customer Service Full-Time Company Facebook Schedule

Regrettably, this position has been removed.

Purpose

  • To be a Discovery Brand Ambassador, who lives the values of Discovery and has the ability to create dazzling customer experiences.

Requirements
  • Minimum 3-year undergraduate
  • Post graduate qualification in marketing is advantageous
  • Relevant financial services industry experience is advantageous
  • Discovery work experience (Advantageous)
  • Sales and client services experience
Skills & Competencies
  • A proven track record of face-to-face customer experience
  • A developed level of organisation
  • Exceptional communication skills
  • Good emotional intelligence
  • A passion for customer service
  • Must be adaptable to change
  • Must enjoy interacting with people
  • Must be a team player
  • Great time management skills
Responsibilities
  • Navigate the client experience through our digital platforms and share the Discovery value offering
  • Provide comprehensive information on all Discovery products and benefits
  • Assist clients in understanding and getting the most value from their Discovery products through integration
  • Create interest in Discovery products
  • Willing to work retail hours, weekends and public holidays
  • Represent the Discovery Store at fitness events outside of working hours
  • Navigate the Discovery environment to facilitate the best client support
  • Understand the business and operational processes behind products, and give constructive feedback and suggestions on enhancements
  • Educate members on how to manage their Discovery products digitally
  • Manage and host events within the store environment
  • Fulfill administrative duties within the store
  • Execute targeted store projects and campaigns
Additional Information
  • While we have tried to ensure the accuracy of the information, Salary Magazine cannot accept any responsibility or liability for any errors or omissions.
  • You should always check with the Job Center or employers directly to confirm the details are still accurate before applying.
  • If you need further help with this job or any other, please feel free to ask.
  • Best of luck with your job application!