Purpose

• The Department of Home Affairs is an equal opportunity and affirmative action employer.
• It is our intention to promote representivity (race, gender, disability) through the filling of these positions.
• We are looking for committed, passionate and talented individuals to form part of a new leadership team, equipped with the right skills to deliver a modern world-class service.
• If you are committed to delivering on the National Development Plan’s (NDP’s) priorities, ascribe the Department’s shared value set, have what it takes to serve the needs of South African citizens, residents and visitors, and your credentials meet the requirements of any of the following positions, kindly respond before the closing date.

Requirements

• A 3-year tertiary qualification in Public Administration / Management or related qualification at NQF Level 6 as recognised by SAQA
• 1 year clerical / administration experience in operations environment
• A valid driver’s licence (Code 10, C) and Public Driver Permit (PDP)

Skills & Competencies

• Knowledge of Public Service Regulations and Civic Services prescripts
• Knowledge of National Treasury and Public Finance Management Act
• Knowledge of Human Resource Regulatory Framework
• Proven client focus and orientation
• Communication and sound interpersonal skills
• Time management
• Problem solving skills
• Planning and organizing
• Leadership ability
• Conflict management skills
• Extensive travelling is required.

Responsibilities

• Facilitate the provision of client services to service points
• Administer and implement the provision of enabling documents to clients
• Operate the specialised equipment in the back office as required
• Drive the mobile unit to the required service point and ensure that the mobile unit is set up at the required location at the scheduled time
• Coordinate and liaise with the schedule and Logistics Manager to ensure that the minor and major vehicle maintenance are carried out as scheduled to limit the impact on service delivery
• Operate the assigned mobile unit in a safe and courteous manner
• Maintain accurate and up-to-date scheduled trip sheets, to ensure that there is no interruption in services
• Perform daily-trip and post-trip vehicle inspections and ensure that the mobile unit is in the best safety condition at all times
• Report incidents and accidents timeously and compile vehicle condition reports and other records requested by management
• Coordinate with any duties required by management in the quest for client service excellence
• Adhere to the disciplinary code, code of conduct and all operational manuals provided by DHA
• Resolve problems or complaints according to guidelines established by the management
• Deal with non-standard requests and issues from staff in the execution of their duties
• Perform end of day duties to ensure effective reporting, identification of issues and capturing of performance statistics
• Perform overall supervisory functions of the Unit
• Ensure effective management of queues
• Ensure that clients embark and disembark (i.e. disabled clients) the mobile units where required
• Supervise the management of queues on the daily operation of the office
• Provide clients support the allocation of services to be provided on necessary relevant phases to follow
• Provide highest level of prompt and friendly client service
• Ensure the assigned vehicle is clean inside and outside
• Maintain relationship with various stakeholders (Internal and external)
• Liaise with stakeholders on matters related to Civic Services
• Benchmark with various institutions for best practice
• Participate in the implementation to improve Civic Services
• Comply with relevant Civic Services frameworks
• Ensure compliance to all relevant regulatory, internal and external compliance requirements
• Keep up to date with compliance and regulatory requirements and liaise with all relevant stakeholders
• Interpret and implement all organisational circulars, policies and standard operating procedures in the mobile unit
• Monitor and maintain individual assets against asset management and Supply Chain Management framework
• Administer human and physical resources within the unit
• Develop and implement workplan for the unit as well as individual PDP in line with PMDS processes
• Agree on the training and development needs of the unit
• Implement effective talent management processes within the unit (attraction, retention, development)
• Administer assets of the employees in line with assets and supply chain management policies and requirement

Additional Information

• Quoting the relevant reference number, direct your comprehensive CV, citing the start and end date (dd/mm/yr) of each employment period to be considered, copies of qualifications, ID and drivers’ license where applicable, together with an Application for Employment Form (New Z.83), obtainable from any Public Service department or at www.gov.za, by the closing date.
• Applicants who possess (a) foreign qualification(s), must also submit the evaluated results of such qualifications, as received from the South African Qualifications Authority (SAQA);
• Shortlisted Candidates for posts on Salary Level 9 and above will be subjected to technical test(s) (which test Candidates demonstrated professional and technical competency against the job requirements and duties).
• All Candidates on Salary Level 11 and above will furthermore undergo a competency assessment, (which tests the Candidates’ demonstrated proficiency in the professional dimensions attached to the level of the post).
• For lower-level posts, preference may be given to locally based candidates on grounds of affordability.
• Employment suitability checks (credit, criminal, citizenship, employment references and qualification verifications)
• All Candidates applying for SMS posts (Salary Level 13 and above), will be required to complete the online “Pre-entry Certificate to Senior Management Services” course.
• The course is available at the National School of Government (NSG), under the name “Certificate for entry into the SMS”.
• Full details can be obtained via the following link: http://www.thensg.gov.za/training-course/sms-pre-entry-programme/.
• Candidates wishing to be considered for appointment, are encouraged to enrol for this course immediately.

Appointed persons will be required to:

• enter into an employment contract;
• serve a prescribed probation period; and
• successfully undergo an appropriate security clearance process within a prescribed timeframe.

Ref No

• HRMC 61/22/6

Remuneration

• A basic salary of R261 372 to R307 890 per annum (Level 7).
• In addition, a range of competitive benefits are offered.

Enquiries

• Mr M Pienaar, Tel (021) 488 1409

Centre

• Medium Office: Oudshoorn

Application Form

• 👉🏿 Cofa apha

Download Full Vacancy

• 👉🏿 Cofa apha

Hand Deliver at

• 4th Floor FairCape Building, 56 Barrack Street, Cape Town, 8000

Post to

• Postal Address: Private Bag X 9103, Cape Town, 8000