Purpose

• To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.

Requirements

• Three (3)-year Diploma/ National Diploma or B Degree and a Call- or Contact Centre Certificate.
• 2 – 3 years’ Call Centre experience

Skills & Competencies

• Ability to communicate in Afrikaans and/or Zulu (verbal and written) will be an added advantage

Responsibilities

• To receive and respond efficiently and effectively to inbound Customer calls;
• To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures                       
• To determine and resolve Customer service requests and queries on preferably first call resolution;
• To accurately capture all calls received as prescribed and provide Customer feedback
• To contribute to improvement of organizational performance standards

Additional Information

• Background verification, including criminal record and citizenship checks, it is the applicants' responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
• CIPC is an equal opportunity, affirmative action employer.
• Preference will be given to candidates whose appointment will enhance representivity in accordance with the approved employment equity plan.
• Correspondence will be limited to shortlisted candidates only.
• It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC.
• If you do not hear from us within two months of the closing date of this advertisement, please accept that your application was unsuccessful.
• CIPC reserves the right not to fill an advertised position.
• Kindly note that faxed, emailed, posted and or hand delivered applications will not be considered.
• For inquiries related to the job content please contact Ms. Magda Swemmer [email protected]
• Should you experience any difficulty in applying please contact the CIPC Recruitment Office at 012 394 5098/3912./[email protected] /[email protected]

Ref No

• T840004

Salary

• Remuneration: R277 757 - R520 796 Total Cost to Company p/a

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