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Relationship Banker: Merchant Services

Capitec - East London, Eastern Cape

Closing date ayichazwanga

Banking Full-Time Company Facebook Schedule

Regrettably, this position has been removed.

Requirements
  • Grade 12 National Certificate / Vocational
  • At least 2-3 yrs. proven experience in a CRM environment.
  • With responsibility for or exposure to cross and upselling
  • Experience in a FMCG, banking or retail environment
Skills & Competencies

Minimum:

  • Client relationship and support management principles 
  • Sales and sales optimisation techniques & principles
  • Commercial/business know how (how businesses work.)
  • Engagement/conflict management practices
  • Performance culture
  • Influencing Skills
  • Planning, organising and coordination skills
  • Commercial Thinking Skills
  • Communications Skills
  • Interpersonal & Relationship management Skills
  • Deciding and Initiating Action
  • Relating and Networking
  • Persuading and Influencing
  • Presenting and Communicating Information
  • Analysing
  • Planning and Organising
  • Delivering Results and Meeting Customer Expectations
  • Entrepreneurial and Commercial Thinking
Responsibilities
  • To build, maintain and optimise effective client relationships by providing excellent client service through engagement and consultation with existing clients including installation, after sales support and training on  products.
  • Identify and capitalise on cross and upselling opportunities.
Additional Information
  • Clear criminal and credit record

Ideal Experience:

  • Providing on-site support and training to external clients
  • Providing on-site technical support/client support within a retail/sales environment

Qualifications (Ideal or Preferred):

  • Bachelor's Degree in Commerce or Marketing

Ideal Knowledge and understanding of:

  • Business banking landscape
  • Business Banking product knowledge
  • Payment solutions environment (merchant services)
  • Stock control
  • Capitec Bank Acquiring product knowledge
  • Basic PC and Microsoft skills