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Agent: Client Care (Temporary Fixed Term Contract)

Capitec - Bellville, Cape Town, Western Cape

Closing date ayichazwanga

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Regrettably, this position has been removed.

Requirements
  • Grade 12 National Certificate / Vocational
  • 1 - 2 years inbound contact centre
  • Customer service experience
Skills & Competencies
  • Call centre processes and procedures
  • Customer care and service protocol
  • Communications Skills
  • Problem solving skills
  • Telephonic / Call skills
  • Attention to Detail
  • Achieving Personal Work Goals and Objectives
  • Delivering Results and Meeting Customer Expectations
  • Working with People
Responsibilities
  • To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
  • To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.
  • Able to work a minimum of 90 hours any time of the month inclusive of weekends and public holidays on a shift basis
  • Temporary fixed term contract for 6 months
Additional Information
  • Ability and willingness to work in an open plan environment
  • A valid driver's license and own vehicle is preferred
  • Clear criminal and credit record
  • Willing to work additional hours on occasion upon request