Visitor Experience Consultant

Closing date yi 18 ka December 2024

Your passion to put people first drives your purpose in this frontline role as you respond to queries, information, and promotions while meeting and exceeding both retail and booking sales targets.
The successful incumbent will need to be innovative and resilient.

With a higher certificate (NQF5) in a related field plus 2 years of experience working within the travel or hotel industry (exposure to promoting/selling products, attractions and/or experiences).

Good listening skills and attention to detail to create and translate our offerings into an exceptional visitor experience
A great team player who can play an equal part in contributing to our team efforts
Tech savvy: Ability to utilise social media and booking systems in support of our organisation
Prepared to be mobile, flexible and enjoy working at different locations
Committed to working long hours, on weekends and in a pressurised environment at times

Complete travel, accommodation, and entertainment bookings
Execute customer queries in person, phone, and digital media, converting them into reservations and sales.
Set up displays, sell and re-stock merchandise
Keep abreast of the latest accommodation, places to visit, activities, attractions and events
Support membership and the Industry Services team.

Cape Town Tourism is committed to Employment Equity and in line with our Employment Equity Plan, preference will be given to suitably qualified and experienced equity candidates.

Sixelele imisebenzi owuyifunayo ukwenzela sizokukhangelela, sikufakele and sikuthumelele yona.

Cofa apha