IsoMetrix Customer Success Consultant Fourways, Johannesburg

Closing date yi 13 ka March 2020

Purpose

  • Provide software support to live clients.

Requirements

  • Grade 12
  • Minimum 5 years’ experience in Software support

Responsibilities

  • Logging of support calls via internal system
  • Call classification
  • Replication of issues
  • Customer fixes and liaison
  • Monitoring Support Dashboard and escalating issues as they arise
  • Process and system improvement in conjunction with Team Lead, Customer Services Manager and Account Managers.
  • Mobile application support

Additional Information

Experience / training that would be an advantage:

  • An IT related qualification. 
  • Exposure to QlikView and / or web based software. 
  • Exposure to IsoMetrix and / or integrated risk management.
Lomsebenzi ufakwe ngu Tebuho Moshoeshoe nge 14 ka February 2020

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