Desktop Support Technician

Culture, Art, Tourism, Hospitality and Sport Sector Education and Training Authority - Killarney, Johannesburg, Gauteng

Contract | IT

Closing date yi 5th ka July 2020

Culture, Art, Tourism, Hospitality and Sport Sector Education and Training Authority Desktop Support Technician Killarney, Johannesburg

Purpose

  • Provide facilitation and support in identification of ICT needs and opportunities for improvement in business operations and processes.

Requirements

  • A Matric certificate
  • Three-year IT related qualification.
  • IT related certifications: A+, N+, Security+ or MSCE/MCS.
  • At least three years’ experience in IT Desktop Support environment.

Skills & Competencies

  • Excellent knowledge of PC and desktop hardware.
  • Excellent knowledge of PC internal components.
  • Hands-on hardware troubleshooting experience.
  • Extensive equipment support experience.
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation and OEM guides.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Report writing.

Responsibilities

  • Support development and implementation of new ICT projects and new hardware installations.
  • Support development and implementation of new ICT projects and new hardware installations.
  • Assist in developing long-term strategies and capacity planning for meeting future ICT tools to meet organisational needs.
  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Construct, install, and test customised configurations based on various platforms and operating systems.
  • Collaborate with the ICT team members to ensure efficient operation of the organisation's desktop computing environment.
  • Where required, administer and resolve issues with associated enduser workstation network software products.
  • Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
  • Ensure that desktop connections, i.e. Network environment is in proper working order.
  • Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
  • If necessary, liaise with third-party support and ICT equipment vendors.
  • Perform related duties consistent with the scope and intent of the Desktop Support position such as backups, system health checks, ICT equipment audit etc.
  • Assist Manager: ICT by providing relevant information for financial planning and management purposes, where necessary.
  • Implement and maintain knowledge of relevant systems, policies, regulations and procedures, disseminate and/or present changes to stakeholders and advise on the implementation of changes and report on impact analysis.
  • Facilitate compliance with ICT regulations.
  • Assist in obtaining a departmental Audit score equal to the other SETAs’ average or better.
  • Implement and maintain processes that capture and exploit innovative opportunities.
  • Implement and maintain acceptable practices for standardization purposes.
  • Implement and maintain interfaces in an efficient manner.
  • Implement and maintain transformation initiatives within the area of responsibility to execute CATHSSETA’s mandate.
  • Maintain healthy internal and external relations (communities, government, employers, colleges, internal stakeholders etc.) to assist in achievement of organizational goals.

Additional Information

  • Applications must be accompanied by a signed application form and a detailed CV. Applications can be submitted electronically via e-mail to reach CATHSSETA no later than Sunday, 05th July 2020.
  • Late applications will not be considered.
  • Should you not hear from CATHSSETA within one month of the closing date, please regard your application as unsuccessful.
  • CATHSSETA is an equal opportunity employer, committed to employment equity.

Download Full Vacancy

Application Form

Ref No

  • CATHS11/2020
Lomsebenzi ufakwe ngu Tebuho Moshoeshoe nge 30 ka June 2020