Lo msebenzi uphelelwe. Closing date yawo ibi nge 14 ka December 2021.

Call Centre Agent

Community Schemes Ombud Service - Centurion, Gauteng

Full-Time | Call Centre

Closing date yi 14 ka December 2021

Community Schemes Ombud Service Call Centre Agent Centurion

Purpose

  • The Community Schemes Ombud Service Act (Act 9 of 2011) was promulgated on 11 June 2011 and provides for the establishment of the Community Schemes Ombud Service (“CSOS”) as a public entity.
  • The CSOS has been classified as a Schedule 3A Public Entity in terms of the Public Finance Management Act (Act No.1 of 1999) (PFMA).

Requirements

  • Recognised post matric qualification/or Recognised degree will be an added advantage.
  • 3 years Call Centre Experience or Customer support role.

Skills & Competencies

  • Basic knowledge of the South African Legislations.
  • MS Officer (Excel; Word; PowerPoint).
  • Customer focus and adaptability to different personality types.
  • Excellent oral and written communication skills.
  • Ability to multi-task, set priorities and manage time effectively.
  • Meeting deadlines and working under pressure.
  • High attention to detail and accuracy.
  • Willingness to work long hours at times.
  • Able to work independently, with minimal supervision.
  • Analytical skills.
  • Professionalism.
  • Team Player.
  • Active listening skills.
  • Strong customer service skills.

Responsibilities

  • Manage large amounts of inbound calls in a timely manner.
  • Effectively solving customer queries, complaints and inquiries.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Building sustainable relationships and engage customers by going the extra mile.
  • Keeping records of all conversations in the call center database in an understandable manner.
  • Meet personal/team qualitative and quantitative targets.

Additional Information

  • Background checks on the preferred candidates will be conducted prior to an appointment.
  • Applications, including a covering letter and accompanied by a CV and certified copies of qualifications, must be addressed to the Executive Manager: Corporate Affairs, Mr. Lesiba Seshoka.
  • Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful.
  • People with disabilities are encouraged to apply.

Ref No

  • CSOS/CSA/11/2021

Enquiries

  • Mr. Minkateko Shipalane and Ms. Selloane Makau, tel. (010) 593-0533.

Lo msebenzi uphelelwe. Closing date yawo ibi nge 14 ka December 2021.

Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 2 ka December 2021