Bryte Insurance Company Travel Call Centre Outbound Agent Johannesburg

Closing date yi 28 ka February 2020

Purpose

  • The Bryte Travel Call Centre Outbound Agent will be responsible for making outbound sales calls for Travel Insurance.
  • Agent must be skilled to sell top up Travel Insurance and, where applicable, answer enquires, handle complaints, troubleshoot problems and provide information.

Requirements

  • Matric 
  • Must be FAIS Compliant and have completed the RE(Regulatory Exam)
  • Minimum of 2 years sales experience in an outbound call centre Team

Skills & Competencies

  • Strong sales capability 
  • Proficient in relevant computer applications
  • Required language proficiency – English and Afrikaans preferably 
  • Knowledge of customer service principles and practices
  • Knowledge of call centre telephony and technology
  • Experience in a call centre or customer service environment
  • Ability to capture information accurately and efficiently 
  • Knowledge of administration and clerical processes
  • Achieve monthly, weekly and daily targets
  • Listening skills
  • Verbal and written communication skills
  • Resilience
  • Team work
  • Strong sales ability 
  • Ensure daily target for dials to leads provided are met
  • Problem analysis and problem solving 
  • Strong Interpersonal skills
  • Relationship Building 
  • Customer Centric 
  • Negotiation skills
  • Organising skills 
  • Attention to detail 
  • Self-managed and motivated
  • Outgoing & positive
  • Drive & productivity
  • Decision Making
  • Problem analysis and problem solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Judgment
  • Adaptability
  • Stress tolerance

Responsibilities

  • Make outbound sales calls to customer base
  • Sell customers “top up” travel insurance where applicable 
  • Work to monthly sales targets 
  • Promote excellent customer service
  • Provide customers with product and service information
  • Enter new customer information into system
  • Complete call logs and wrap up call correctly with correct call outcome
Lomsebenzi ufakwe ngu Tebuho Moshoeshoe nge 14 ka February 2020

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