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80 Hour Client Coach

Nedbank - Bethlehem, Free State

Closing date yi 17 ka June 2020

Banking Full-Time Company Facebook Schedule

Regrettably, this position has been removed.

Purpose

  • To provide delightful client centric experience through agile engagements and to migrate clients to a digital channel of choice.

Requirements
  • Matric / Grade 12 / National Senior Certificate
  • 3-5 years customer facing experience, preferable Retail branch experience
Skills & Competencies
  • Relevant product knowledge
  • Customer service principles
  • Governance, Risk and Controls
  • Branch processes and procedures
  • Building Customer Loyalty
  • Managing Work
  • Influencing
  • Sales Persuasion
  • Courage
  • Positive Approach
  • Customer Focus
  • Stress Tolerance
Responsibilities
  • Manage the banking hall floor. Meet, greet, establish and clarify client needs and verify documentation. Suggest alternative channels in terms of relevant point of service in relation to costing.
  • Control the queuing system and prioritise clients with special needs.
  • Address any queries or concerns relating to the queue flow or digital devices. Promote digital banking by educating, activating and supporting clients. Ensure staff are ready to receive clients on time.
  • Meet with Branch Manager to discuss previous day's report and agree on any changes to be initiated. Ensure all staff adhere to the clean desk environment in the branch.
  • Manage the client experiences environment. Walk the floor, educate clients on devices and ensure connectivity. Recommend solutions to resolve client experience breakdown through observing and monitoring queue time and re-directing clients to alternative service points.