Purpose

• To ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead times and delivery windows.

Requirements

• Bachelor's Degree (3 years) / NQF level 7 (Essential)
• Up to 2 years' experience (Operational Execution) FMCG, Customer Service

Skills & Competencies

• MS Excel; MS Word; SAP; E Mail; MS PowerPoint

Responsibilities

Enhanced customer service:

• Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service
• Package)
• Continuous communication with SD Planning to ensure calibration of master data to meet customers changing needs
• Feedback on all customer comments, queries and suggestions provided to the responsible party with the intent to improve service levels
• Accountable for new customer take-on process in-trade including customer induction
• Order capture via customer calls (telesales) to support Telesales ambition and free up Sales representative time for more value-add activities

Load plan execution:

• Maintain good customer relations by delivering on promise consistently
• Day to day management of customers related delivery queries or complaints

Delivery productivity:

• Explore and quantify opportunities to convert Customers to less expensive delivery modes
• Existing delivery modes optimised
• Master Data verified for accuracy

Stakeholder engagement:

• Maintain open communication channels with Sales team and SD Planning
• Support social systems
• Support Administrators that work across functions

Additional Information

Salary: Market Related