Lo msebenzi uphelelwe. Closing date yawo ibi nge 25th ka January 2022.

Customer Service Administrator

The Beverage Company - East London, Eastern Cape

Full-Time | Administration

Closing date yi 25th ka January 2022

The Beverage Company Customer Service Administrator East London

Purpose

  • To ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead times and delivery windows.

Requirements

  • Bachelor's Degree (3 years) / NQF level 7 (Essential)
  • Up to 2 years' experience (Operational Execution) FMCG, Customer Service

Skills & Competencies

  • MS Excel; MS Word; SAP; E Mail; MS PowerPoint

Responsibilities

Enhanced customer service:

  • Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service
  • Package)
  • Continuous communication with SD Planning to ensure calibration of master data to meet customers changing needs
  • Feedback on all customer comments, queries and suggestions provided to the responsible party with the intent to improve service levels
  • Accountable for new customer take-on process in-trade including customer induction
  • Order capture via customer calls (telesales) to support Telesales ambition and free up Sales representative time for more value-add activities

Load plan execution:

  • Maintain good customer relations by delivering on promise consistently
  • Day to day management of customers related delivery queries or complaints

Delivery productivity:

  • Explore and quantify opportunities to convert Customers to less expensive delivery modes
  • Existing delivery modes optimised
  • Master Data verified for accuracy

Stakeholder engagement:

  • Maintain open communication channels with Sales team and SD Planning
  • Support social systems
  • Support Administrators that work across functions

Additional Information

Salary: Market Related

Lo msebenzi uphelelwe. Closing date yawo ibi nge 25th ka January 2022.

Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 18 ka January 2022